ServiceNow Developer

Our Team

Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets.

TSG is defined by three core values:

• Creative innovators, delivering excellence and simplicity
• Always doing the right thing for the bank, colleagues, and clients
• Fostering a collaborative, diverse and inclusive environment, where we challenge each other to execute as one TSG team

As part of TSG, Technology Production Services:

• Client-Driven: Provides a full IT Service Management lifecycle for Line of Business applications and infrastructure
• Ensures the Resiliency and Stability of our Production Environment
• Deliver the bank's Client connectivity infrastructure & communications technology platform
• Support and deliver innovative end-user technology solutions.

Our team members use their technical skills and business knowledge to bring forth solutions that will take our company into the future. If you are a collaborative continual learner with a global mindset and a desire to contribute to our company's top priorities, this is the place for you.

The Role

As a member of our Service Management organization, the ServiceNow Developer implements solutions leveraging the ServiceNow platform that are simple, intuitive, easy to use, and allows users to extend and customize the functionality to meet their specific business needs.

The Developer will work in a virtual team setting on various projects and take requirements/stories and build them on the ServiceNow platform. An understanding of the various ServiceNow Products (ITSM, ITBM, HR, IRM/GRC, SecOps, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.

Key Job Responsibilities:

• Develop across the full stack of Web technologies - Java, JavaScript, Angular.js, HTML and CSS
• Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
• Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
• Configure the Application UI and workflows
• Develop required integration components (SSO, LDAP, etc.) with multiple HR systems
• Attend and participate in Scrum meetings
• Assist with user acceptance testing
• Ensure that management receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
• Contribute to the continual improvement of Service Management.

Required Qualifications:

• 3+ years ServiceNow development
• JavaScript proficiency
• Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles

Preferred Qualifications:

• 5+ years working on the ServiceNow platform
• ServiceNow Pre-Sales Accreditations in all product lines
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
• Proven experience in one additional product line outside of ITSM
• Knowledge of ITIL • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
• Experience implementing systems using the Agile/Scrum (ITBM) methodology
• Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)