ServiceNow Developer

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world.  We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.   

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.   

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.  DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.    

Our Enterprise Application Platforms team manages the core applications that keep the enterprise flowing. They work hard to ensure that the core platforms are operating optimally and configured to meet the business needs while maintaining a focus on security. They obsess over providing extraordinary service regardless of the issue.

As a ServiceNow Developer, you will play a crucial role in supporting the configuration, development, and maintenance of our ServiceNow platform. This position is ideal for candidates with a strong interest in IT service management and ServiceNow, offering the opportunity to learn and grow within a dynamic IT environment. You will work closely with senior administrators and developers to ensure the efficient operation of ServiceNow and contribute to the enhancement of our IT service delivery.

You’ll be right at home if you:

• Have a bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
• Have proven experience as a ServiceNow Developer. Special interest will be paid to resumes with experience in Workspaces, Mobile, and UI builder
• Possess a solid understanding of ITIL concepts and principles.
• Are proficient with web development technologies, including JavaScript and HTML/CSS, and REST API.
• Have excellent problem-solving and analytical skills.
• Are an effective communicator with excellent interpersonal skills.
• Are eager to learn and adapt to new technologies.
• Maintain the following ServiceNow certifications: Certified System Administrator and Certified Application Developer.
• Have experience working within Agile methodologies and frameworks – able to meet short/changing deadlines.

What you’ll be working on:

• Configuration and Customization: Assist in the configuration and customization of the ServiceNow platform to meet business requirements, including creating custom applications, forms, workflows, and UI enhancements.
• Incident and Problem Management: Collaborate with the Infrastructure and Operations teams to manage and resolve incidents and problems within ServiceNow, ensuring timely resolution and adherence to ITIL best practices.
• Service Catalog Management: Help maintain and improve the service catalog, including creating and updating service offerings, request forms, and associated workflows.
• Custom Application Development and Management: Build and support company-specific functions and workflows.
• User Training and Support: Provide basic user training and support for ServiceNow users, including responding to inquiries, troubleshooting issues, and guiding users on best practices.
• Scripting and Development: Utilize advanced scripting (JavaScript, GlideScript) skills to create and optimize business rules, client scripts, and server-side scripts to automate processes and improve efficiency.
• Integration: Assist in integrating ServiceNow with other systems and tools, ensuring data consistency and seamless information flow.
• Documentation: Maintain accurate documentation of configurations, customizations, and development work to facilitate knowledge sharing and future reference.
• Security and Compliance: Assist in ensuring the security and compliance of ServiceNow instances, including access controls, role management, and auditing.
• Collaboration: Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to gather requirements and deliver solutions that align with business needs.
• Continuous Learning: Stay up-to-date with the latest ServiceNow features, best practices, and industry trends to contribute to the improvement of our ServiceNow environment.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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