ServiceNow Developer

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

Cengage Group is looking for highly motivated ServiceNow Developer with verifiable experience in Development and Administration of a ServiceNow platform in Enterprise environment. The ServiceNow Developers main responsibility is to develop applications on the ITOM, ITSM, ITAM and ITBM suite. This resource will have in-depth experience with Configuration Management (including classes and CMDB hierarchy), Discovery, Cloud Discovery, Service Mapping and troubleshooting and ServiceNow workflows and scripting knowledge.

Essential duties and responsibilities:

• Develop software solutions as required through scripting and software development
• Understand the business needs and translate them in technical requirements considering standard process and guidelines provided by ServiceNow
• Install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
• Implement and maintain CMDB by populating CI/attributes/relationship information in CMDB by configuring discovery and service mapping.
• Build custom probes and patterns to enhance ServiceNow Discovery.
• Monitor and maintain discovery and integration jobs, monitor failures, and remediate issues by identifying problems.
• Perform on-going analysis of CMDB health metrics, dashboards and assist with audits of CMDB data to ensure that the data is accurate.
• Maintain & administrate ServiceNow MID Servers
• Manage a multi-source CMDB applying identification and reconciliation rules to increase the accuracy and reliability of the data.
• Works closely with Asset Management and ITSM teams and implement/automate workflows
• Develop systems integrations and process automation, fully utilizing the platform's workflow capabilities, including Orchestration
• Responsible for integrating CMDB to Change, Incident, and problem Management processes, providing impact analysis, assistance with root cause analysis.
• Experience in multiple application architectures and supporting technologies.
• Help functional teams and build requested items and tasks using workflows to manage and improve processes
• Strong development experience in JavaScript, HTML, CSS, Angular
• Strong in managing ServiceNow client and Server-side scripts (UI actions, ACL, UI policies, UI scripts, Business Rules, Workflow, Process flows)
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Strong in ServiceNow data load capabilities and reporting, performance analytics and dashboard/homepage capabilities
• Strong analytical and problem-solving skills
• Knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• ITIL knowledge with the ability to relate concepts to implementation strategies.
• Excellent communications and clear written skills required.
• Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations.

Good to have -

• CSDM 3.0 knowledge and implementation experience
• Experience in Application Portfolio Management in ServiceNow
• Integration Hub and Orchestration experience

Experience:

• Bachelor's degree in computer science, Engineering, Math or related (equivalent experience considered)
• 5+ years development experience in ServiceNow
• 2+ years overall experience as a ServiceNow ITOM Administrator role
• 7+ years overall IT experience
• The following training and/or related certifications are desirable:
• ServiceNow Application Developer
• ServiceNow Certified Implementation Specialist - Discovery
• ServiceNow Certified Service Mapping Implementation
• ServiceNow System Administration
• ITILv4 Certification

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1 (617) 289-7917.

If you are a Colorado state or New York City resident, please email [email protected] to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.