ServiceNow HRSD Analyst

Who is DigitalOnUs by TechMahindra? 

At TechMahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important, we are dreamers, creators and challengers. Each day, we strive to make great come alive. Our lemma: “work smart and play hard”

Our technology partners are Hashicorp, Cloudbees, Chef, Pagerduty, Docker, SAP and Google Cloud.

We are always looking for the brightest candidates to come and we offer a work environment with everything you need to be your best. Does Ambition, Success, Fun, Friends & Learning define your idea of a career? Join us and be part of our family!

We’re looking for a ServiceNow HRSD Analyst

Location: Remote Mexico

Responsibilities:

• Serve as a key team member in ServiceNow HRSD support team
• Support ServiceNow HRSD modules including Case Management, Knowledge Management, HR Agent Workspace, Service portal, integrations, reporting, etc.
• Lead effective communication between technical teams and stakeholders
• Design, develop, troubleshoot, debug, and deploy technical solutions
• Manage break fixes, enhancement requests, projects, configuration, workflow management, release management, system outrage, system maintenance, testing, and etc.
• Remain current with industry trends in order to advise, advocate, and implement solutions

Qualifications we are looking for: 

• Bachelors/Master’s degree in Computer Science, Information Systems, or Engineering
• At least 3+ years of experience in ServiceNow HRSD support
• Experience with at least one full cycle implementation of ServiceNow HRSD
• Excellent knowledge and experience in ServiceNow HRSD, Service portal, integration, reporting
• Excellent knowledge and experience in Javascript, Angular JS, HTML/CSS, etc.
• Proven ability to gather business requirements and translate them into functional and technical solutions
• Proven ability to work both independently to provide solutions to the stakeholders and as part of a team to accomplish tasks
• Proven ability to maintain focus and work effectively with multiple demands
• Excellent analytical and time management skills
• Excellent communication skills both verbal and written in English
• Strong stakeholder relationship building skills
• Strong project management skills

Desired Skills:

• Knowledge and experience in ServiceNow ITSM
• Knowledge and experience in SAP HCM on-premise
• Knowledge and experience in SuccessFactors

Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you’ll work with technologists and business experts, blending the customer's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do with the customer. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

 What you can expect from us

At TechMahindra, what distinguishes us from other teams is the comfortable environment which engenders trust within teams and with our customers. Trust and openness leads to quality, innovation, commitment to deliverables, efficiency and cost-effectiveness for all our customers.

• Work with some truly remarkable IT engineers, architects, specialists and more.
• We’re growing at a phenomenal pace and we’d like some company.
• Hear your voice, nurture your talent and help you strengthen your foot print!
• Benefits above the law
• Mentorship, and opportunities to grow and learn