ServiceNow ITSM Business Analyst

Who is DigitalOnUs by Tech Mahindra? 

At DigitalOnUs by Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important, we are dreamers, creators and challengers. Each day, we strive to make great come alive. Our lemma: “work smart and play hard”

Our technology partners are Hashicorp, Cloudbees, Chef, Pagerduty, Docker, SAP and Google Cloud.

We are always looking for the brightest candidates to come and we offer a work environment with everything you need to be your best. Does Ambition, Success, Fun, Friends & Learning define your idea of a career? Join us and be part of our family!

We’re looking for a ServiceNow ITSM Business Analyst

 Location: REMOTE MX

Qualifications:

• The Business/Product Analyst is responsible for working with key project stakeholders to capture business and user requirements as Stories. The Business Analyst also works with the Platform Administrators to ensure Stories are understood, developed, tested, and delivered to specification.
• Leads business process definition, re-engineering, improvement and gap analysis of current and to-be processes during workshops with key sponsors and stakeholders.
• Identifies areas of process improvement (efficiency and effectiveness) and recommends solutions that detail pros, cons and risks.
• Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities
• Collaborates with the Technical Consultant and ServiceNow Architect to design the optimal technical implementation strategy and during the creation High Level Solution Designs.
• Collaborates with the Product Owner, Business Process Lead & Process Owner and Test Manager to establish tests.
• Solid understanding (both functional and technical) of ServiceNow platform and product suites as a Business Analyst
• Demonstrated previous experience in using Agile Business Analysis such as Scrum, Kanban
• Possess very good understanding of what constitutes a theme, epic, story and the related attributes for each of the element
• Able to perform map-gap analysis of the AS-IS states to TO-BE
• Very good communication skills and being able to abstract information to different sets of stakeholders - customers, stakeholders, design partners and core team
• Sound understanding of ITIL concepts and processes
• Sound (and fast) documentation skills
• Expertise in related BA skills such as Wireframing, Prototyping, Story boarding would be a big advantage
• Great attitude and a team player spirit
• Highly proficient in ITSM and CMDB domains
• Fair level of understanding of ITOM domain
• Stays updated on latest developments/new features in ServiceNow
• Thorough understanding of ServiceNow subscriptions and offerings
• Contribute in competency initiatives like building COE platform, collaterals , Case studies, Feature demos
• Proficient in determining and portraying the business value propositions through the designed and implemented solutions
• Support in presales activities like providing functional/process inputs, estimates for responding to RFPs 

What you can expect from us

At DigitalOnUs by Tech Mahindra, what distinguishes us from other teams is the comfortable environment which engenders trust within teams and with our customers. Trust and openness leads to quality, innovation, commitment to deliverables, efficiency and cost-effectiveness for all our customers.

• Work with some truly remarkable IT engineers, architects, specialists and more.
• We’re growing at a phenomenal pace and we’d like some company.
• Hear your voice, nurture your talent and help you strengthen your foot print!
• Benefits above the law
• Mentorship, and opportunities to grow and learn