ServiceNow lead configuration analyst

As a ServiceNow lead configuration analyst you will be a key contributor in designing and configuring end to end people business processes within ServiceNow. The focus will be on the HR Service Desk and the HR Case management modules. The role will be responsible in building out the service catalog capability in ServiceNow and implementing People Processes such as promotions, job changes etc. and enhancing processes such as onboarding, offboarding, transfers and other core people processes. The role will also provide support for service requests, defects and change requests.

The Team: The People Technology Team is responsible for supporting the people function's applications. The team provides day to day support for Workday, ServiceNow, Learning and other applications that are used by the People Team and broader organization. It is a dynamic team with a "can do" attitude that enjoys the challenge of implementing new functionality and technology to improve the user experience.

The Impact

This role is key in building out the People Employee Service Centre functionality across the People Function and organization. The role will be key in supporting the HR case, knowledge management and Life cycle events configured for the People Team. This role will also provide essential support for enhancements, resolution of service requests, issues and defects. The role will also be critical in guiding and mentoring junior analysts in ServiceNow configuration and agile ways of working.

The Career Opportunity We see this position as evolving over time with the candidate driving new opportunities to expand the services and capabilities of the team and the People function. In the near term, the candidate will work with business teams to support and mature multiple key Service Desk processes as well as work with the business to identify and develop transformative opportunities both for the platform and the user experience.

What's in it for you:

Being part of a high functioning, dynamic and motivated People Technology Team

Play a key role in helping S&P execute its People technology roadmap and investment strategy in ServiceNow

Play a key role in helping S&P deliver and enhance new HR end to end business processes for the People Team such as onboarding, offboarding, transfers, Promotions and other key processes.

Providing and leadership role to guide and mentor other ServiceNow analysts

Working for a prestigious firm that is highly regarded in the Market, and is a leader in Market Intelligence and technology.

Involvement in many projects including the merger of S&P Global and IHS Markit, consolidating the ServiceNow technologies.

An organization that puts its people first and looks to drive and promote its workforce based on performance and provides exceptional benefits.

Responsibilities:

Providing end to end business process design across ServiceNow and Workday

Working with the business to elicit business requirements, build user stories and translate them into functional efficient solutions

Work with HRIT integration teams to define requirements and draft user stories

Documenting functional, technical requirements and solution designs

Working closely with the Workday configuration team to realize integrated solutions

Drive continuous improvement of People processes across the organization

Keeping abreast with developments in the ServiceNow platform and best practices

Working with agile methodologies across teams in People Technology and IT

Meet regularly with the Scrum team responsible for ServiceNow enhancements

Basic Qualifications:

Bachelor degree in a relevant field or discipline (Information Technology or Business Systems, Information Technology etc.)

At least 10 - 15 years' experience in Information Technology

At least 4 - 5 years' relevant work experience in ServiceNow Configuration (Configuration in HR Case Management, Life Cycle Events, Knowledge Management)

3-4 years working within the HR Domain

Solid experience writing ServiceNow reports and Dashboards

Problem solver that is able to break a problem into its small, modular pieces to develop a methodical approach to a solution

Solid experience using Excel and similar tools for data transformation and analysis

Experience using Visio, Powerpoint, Sharepoint, DevOps and other office applications

Strong written and verbal communication including storytelling and slide writing

Always willing to learn, do thorough research, fact-finding, gather knowledge and not afraid to asks questions

Has excellent time management and organizational skills and works well under pressure

Preferred Qualifications:

Experience from a consulting background will be highly regarded.

More than two ServiceNow Implementations.

Experience with Agile methodologies and DevOps processes.

Ability to multi-task and maintain attention to detail.

Experience working for a large organization with a large global footprint.

Experience with working with and supporting stakeholders in different time zones.

ITSM knowledge/certification will serve as an advantage