ServiceNow Scrum Master

SUMMARY: The Scrum Master position will be responsible for supporting project teams in the delivery of high-quality products, features and/or services. Being knowledgeable with different agile frameworks (e.g. Scrum, Kanban, SAFE) as well as traditional project management principles and practices is critical for success in the position. This role will require the agility to manage projects, initiatives, etc. in the methodology that makes sense and best fits the project/initiative in question (although Agile may be preferred, it may not be suitable for all situations). The Scrum Master will also be looked upon to advocate and support the Bank's Agile transformation. This position will work closely with the Cloud Portfolio Manager, Product Owners, and other Scrum Masters and teams. Creativity, out of the box thinking, strong communication (both verbal and written), relationship building, and mentoring are essential skills for the Scrum Master role.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Guides and coaches the Team on how to use Agile practices and principles to deliver high quality products and services to our customers
• Driving teams to a high performing level by recognizing areas of strength and improvement, and employing appropriate coaching
• Influence and drive decision making within the Team, supports organizational project or product teams
• Work with coaches and other Scrum Masters to grow within the role
• Contribute to the advancement and improvement of Agile practices within the organization
• Facilitate and support all Scrum/Kanban events: Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, Backlog Grooming
• Resolve conflict and remove impediments and/or issues that may occur assuring successful delivery of product features
• Promote and support the team and organization in achieving higher levels of agile maturity
• Utilize creativity and out-of-the-box thinking when taking on challenges or in addressing blockers/impediments
• Through strong relationship building and communication skills, formulate a collaborative atmosphere within and outside of the project team to assure quality deliverables
• Work with Product Owners in identifying requirement shifts, changes, and/or pivots the Team may need to make in order to meet the requirements
• Understanding of the funding mechanism (budget) and assure costs are in line with

EDUCATION and/or EXPERIENCE

• Bachelor's Degreein Project Management or equivalent degree
• 3-4 Years experience of product or project development experience utilizing an agile framework
• Experience as a direct hired employee for large U.S. based banking institutions or the Big Four accounting firms is preferred.
• At least 2 Years experience in traditional project management
• Knowledge of Jira, Confluence, ServiceNow and Microsoft Office is required, any other tool or application is a Plus
• Ability to create Kanban boards, gadgets, dashboards, reports, etc
• Scrum Master certification or equivalent experience
• Agile or project management certifications a Plus
• Excellent Communication Skills: will be working very hands-on with a variety of teams and departments, must have great interpersonal skills, verbal and written that are effective in a team environment
• Team management and mentorship
• Self-motivated
• Ability to set own goals and manage towards them
• Ability to effectively direct & mentor team junior team members
• Strong customer service skills