ServiceNow Senior Technical Consultant

Introduction
IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities
The Senior Technical Consultant is a customer facing representative of the company. The TC is responsible for ensuring that the solution is implemented within a customer’s organization to meet or exceed a customer’s reasonable expectations of the solution’s technical and business benefits.
The TC holds Technical responsibility for ITSM applications across the delivery of our ServiceNow engagements in a client-consulting environment including; Incident Problem Change Service Request Configuration Knowledge and Service Level Management.

Engagements

• Work on assigned activity / task with delivery team to understand the solution and specific client requirement
• Find and gather information sources to interpret problem statement execute analysis and present findings to team members and stakeholders
• Maintains sufficient technical capability and ServiceNow ITSM best practice knowledge to be able to implement and administer the solution
• Ensure technical delivery is in line with the agreed scope
• Raise risks and issues

Required Technical and Professional Expertise
Requirements

• Work towards becoming a Subject Matter Expert (SME) lead for a specific technical specialty taking the lead on building methodologies and sharing knowledge across the Delivery Team.
• Familiar with ServiceNow concepts and platform features
• Configuration of the application workflows and UI.
• Development of required integration components (REST SSO LDAP etc).
• Strong in Scripting (JavaScript) Business Rules Flows and Out-Of-Box capabilities
• Debugging server side and client side scripts
• Worked on notifications scheduled jobs and SLAs
• Familiar with API Tokenisation with SSO authentication
• Have experiences deploying ServiceNow solutions on Self-Hosted Environments
• Setup and Configure Service Operations Workspace

Competencies

• Maintains sufficient technical capability and ServiceNow ITSM best practice knowledge to be able to implement and administer the solution
• Establishes credible advisor relationships with customers and colleagues alike on all technical matters relating to the company’s products
• Understands produces and maintains all relevant project documentation
• Implements all technical aspects of service delivery to the highest level of quality (measured against customer expectations)

Preferred Technical and Professional Expertise

• Minimum IT 5+ years of experience
• Minimum 3+ years of experience with Service-Now
• Possess ServiceNow Certified System Administrator (CSA) CIS – IRM or CIS – VR and CIS-ITSM

*Qualified candidates who have experiences deploying ITSM but no certification will be required to attain the certification when joining IBM