ServiceNow Senior Technical Consultant - ITAM

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a ServiceNow Senior Technical Consultant - ITAM in India.

This role sits at the intersection of ServiceNow platform engineering and enterprise asset management, with a strong focus on ITAM transformation initiatives. You will play a key role in designing, implementing, and optimizing Hardware and Software Asset Management solutions that improve visibility, governance, and lifecycle control of IT assets. Working in a collaborative, agile environment, you will partner closely with stakeholders to translate business needs into scalable technical solutions. The position involves deep hands-on configuration and integration work across ServiceNow modules and third-party enterprise tools. You will also contribute to improving CMDB alignment, data quality, and software compliance processes. This is a high-impact role for someone who enjoys solving complex platform challenges and driving operational excellence through automation and structured asset management practices.

In this role, you will lead the design, implementation, and continuous improvement of ServiceNow IT Asset Management solutions, ensuring strong governance, automation, and data integrity across the platform.

• Lead implementation and optimization of ServiceNow ITAM solutions, including Hardware Asset Management (HAM) and Software Asset Management (SAM)
• Configure and manage end-to-end asset lifecycle processes such as procurement, inventory, allocation, tracking, and disposal
• Design and implement integrations with enterprise systems including SCCM, Intune, JAMF, procurement platforms, and discovery tools using APIs, REST, SOAP, and MID servers
• Develop and maintain ServiceNow configurations including workflows, business rules, client scripts, and Script Includes to support ITAM use cases
• Ensure CMDB and asset data alignment through audits, reconciliation, and ongoing governance activities
• Support SAM Pro and HAM Pro implementations, including software normalization, license management, and content library updates
• Collaborate with stakeholders to gather requirements and translate them into scalable, high-quality technical solutions
• Participate in Agile delivery cycles, including sprint planning, backlog grooming, and release activities
• Troubleshoot platform, integration, and asset management issues while ensuring system stability and performance

Requirements:

The ideal candidate brings strong ServiceNow technical expertise with a deep focus on IT Asset Management, integrations, and enterprise-scale platform delivery.

• 4+ years of hands-on ServiceNow development and implementation experience
• Strong expertise in ITAM processes, including HAM Pro and SAM Pro (preferred)
• Solid experience with asset lifecycle management and enterprise asset governance practices
• Strong integration experience using REST, SOAP, APIs, and MID Server configurations
• Good understanding of CMDB structure, asset relationships, and data reconciliation principles
• Hands-on experience with ServiceNow scripting using JavaScript and Glide APIs
• Familiarity with Flow Designer, Integration Hub, ITSM, and related ServiceNow modules
• Strong analytical and problem-solving skills with attention to data quality and system accuracy
• Excellent communication and stakeholder management skills in cross-functional environments
• ServiceNow certifications such as CSA, CAD, CIS-HAM, or CIS-SAM are considered an advantage

Benefits:

• Comprehensive health insurance coverage with options for dependents
• Paid time off, company holidays, and additional leave policies
• Flexible work arrangements supporting work-life balance
• Learning and development programs, including certifications and upskilling support
• Employee wellness initiatives focused on physical and mental well-being
• Retirement and statutory benefits aligned with local regulations
• Inclusive, collaborative, and people-first work culture
• Access to modern tools, technologies, and continuous innovation initiatives.