ServiceNow Solution Architect

Introduction
As an IBM Application Architect you directly help clients transform their business  and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms.  You are a technical leader serving as a liaison among business partners technical resources and project stakeholders.

Your Role and Responsibilities
IBM Consulting is the world’s largest consulting services organization. IBM Consulting provides clients with business transformation and industry expertise and the ability to translate that expertise into integrated responsive innovative business solutions. IBM Consulting provides consulting services across multiple industries and covers the whole process chain from strategy consulting through to the construction implementation and operation of technical and commercial solutions.
We are seeking an enthusiastic and experienced IT Architect to play a key role in both pre-sales and delivery defining ServiceNow based solutions to meet client requirements.
As a ServiceNow Architect you will act as the subject matter expert to all matters relating to ServiceNow solutions acting as an advisor consultant and thought leader for IBM’s clients and prospects and as an architect and designer of the resulting ServiceNow solutions.
The ServiceNow Architect will:

• Identify opportunities for improvement within existing service operations and core propositions related to ServiceNow
• Play a key role in the sales cycle by delivering demos preparing presentations to clients designing solution architecture and acting as a subject matter expert for bid teams across industries
• Proactively bring thought leadership and business outlook to effectively address client issues/demands related to ServiceNow solutions
• Manage the delivery of ServiceNow projects coordinating with on and off-shore teams and providing technical expertise and guidance
• Support the development and extension of ServiceNow based offerings and proposals and across all products (ITSM ITBM ITOM HRSD CSM SecOps App Engine Application Development and the NOW Platform)
• Work closely with other technical architects and business leads at a detailed project level to ensure that the agreed design principles and standards are embedded into the ServiceNow solutions throughout the service delivery lifecycle
• Consult on design and lead development of integrations between ServiceNow and other best-of-breed enterprise tools
• Contribute to the definition of ServiceNow design policies principles and guidance and the continuous improvement of working practices
• Lead and participate in development squads following common methodologies including Agile
• Contribute to the development and enhancement of working cost models for ServiceNow related solutions
• Mentor and train colleagues of ServiceNow capabilities solutions and offerings
• Act as the ServiceNow subject matter expert at IBM sponsored events

Required Technical and Professional Expertise

• Minimum of five years’ experience working in a client-facing solution architecture consulting or service delivery role within the IT services industry at least two which have involved the development of Managed Services solutions and ServiceNow solutions
• Experience in delivering ServiceNow transformation projects;
• Experience working within or leading the architecture of large complex outsourcing and/or managed services
• Experience of developing ServiceNow managed service solutions and propositions
• Expertise in crafting ServiceNow service solutions that integrate with client service structures and operating models
• Experience developing ServiceNow solution strategies governance models and SLA framework
• Broad business and technology skills coupled with people management and client interfacing skills;
• Experience of working within bid teams in the production of bid responses and proposals for Managed Services solutions
• Excellent verbal written communication and presentations skills together with the ability to deliver customer presentations at a senior level
• Proficient with Microsoft products including the ability to manipulate electronic based documentation
• Understand ITIL and architecture frameworks/methods.
• Certified ServiceNow System Administrator and Implementation Specialist
• Understanding of Agile delivery methodologies
• Location – Ontario

Preferred Technical and Professional Expertise

• ITIL certification
• ServiceNow CTA (Certified Technical Architect)
• The ‘Open Group’ (or equivalent) Certified Solution Architect qualification
• Understanding of common business analysis techniques and approaches
• Experience of working alongside business analysts to define a solution