ServiceNow Solution Architect (TS/SCI)

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
IBM’s Federal Customer Transformation Service Line seeks a ServiceNow Solution Architect with functional expertise and a passion for modernizing government experiences on the ServiceNow Platform. Our ideal candidate has excellent presentation skills finds creative solutions leveraging the simplest tools has proven experience with Human-Centered Design principles follows Agile fundamentals and has the ability to tactfully challenge the status quo when it comes to the Federal experience. Additionally this candidate must have an active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance upon hire.

• Lead technical implementations of ServiceNow Customer Workflows including assessing client requirements designing solutions and overseeing the implementation project.
• Collaborate with clients to understand their processes and identify areas for improvement developing solutions that align with their strategic goals.
• Work closely with our pre-sales team to support sales efforts build proofs-of-concept and rapid prototypes and provide technical guidance to clients.
• Develop and maintain technical assets and accelerators including leading practices around architecture design documents and deployment guides.
• Stay up to date with the latest trends and developments in technology advancement in the Federal government including emerging technologies such as Gen AI Automation and Skills Intelligence.
• Collaborate with other members of the process and experience team to develop innovative offerings that meet client needs and promote business growth.
• Provide thought leadership and expertise to clients and internal teams acting as a trusted advisor and subject matter expert in application modernization using leading technology.

TS/SCI Clearance

Required Technical and Professional Expertise

• Active Top Secret/Sensitive Compartmented Information (TS/SCI) Clearance
• 10+ years of hands-on experience in ServiceNow and equivalent platforms
• 5+ years of progressive management experience and proven experience training mentoring and building leaders
• A deep understanding of ServiceNow’s platform modules and architecture ServiceNow Developer instance and applicable tools such as ServiceNow Studio Visual Studio Code and ServiceNow PowerShell cmdlets
• Understanding of the SDLC and agile methodologies including Agile sprint plans code reviews and change management procedures
• Proficiency in programming languages such as JavaScript Angular JS HTML CSS AJAX Glide API server-side scripting data imports and data exports REST API and OData API
• Familiarity with tools like Bravium Best Practice Engine WebStorm Browsers debuggers and/or Splunk.
• Relational and non-relational databases such as Oracle MySQL and PostgreSQL
• ServiceNow Integration Hub Integration Broker and REST APIs
• Familiarity with change management & security approval processes and security regulations such as NIST standard SP 800.

Preferred Technical and Professional Expertise

• Proven experience in Federal government consulting engagements
• At least two active ServiceNow certifications
• SAFe® or Agile-related certifications