ServiceNow Systems Engineer

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As a member of the Enterprise Apps team, the Systems Engineer implements solutions, primarily leveraging the ServiceNow platform and allows the organization to extend and customize the functionality to meet their specific business needs. The Systems Engineer will work on various projects (including bug fixes, enhancements etc.) and take the organizations requirements and build them on the ServiceNow platform. They understand the various ServiceNow Products (ITAM, ITSM, ITOM etc.), have deep strengths in these and understand how the ITIL framework can be leveraged to create best practices for clients. These responsibilities also extend to other Enterprise systems including Jira and Confluence.
Who you are:
• Self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• At ease working at all levels of the organization to capture and compile business requirements.
• Understands the ServiceNow Discovery and Configuration Management processes and methodology. Expert level knowledge on Discovery Probes, Sensors and identifier rules.
• Able to set up Configuration Management from scratch defining the CI classes and their relationships.
• Has proven experience with administration and governance of Atlassian services such as Jira and Confluence.
• Comfortable with designing technical specification, developing the technical solutions, implementing them, and performing the component integration tests on the ServiceNow platform.
• Understands the needs to standardize processes and build this into the design for best ITIL practices.
• Leverages both proven and innovative technology approaches to solve challenging business problems.
• Possesses excellent communication and collaboration skills.
During the first six months, you will:
• Help lead the implementation of ServiceNow implementation with focus on CMDB.
• Participate in on-call support for issues impacting the ServiceNow instance and Atlassian services.
• Build custom integrations between ServiceNow and other tools and products.
• Contribute to continual service improvement by leveraging personal knowledge and best practice in solving complex business problems.
• Evaluate Jira and Confluence environments and apply standards for system configuration and data governance.
• Act as a technical escalation point for the End User Computing teams.
• Write and maintain system documentation.
Required Experience:
• Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.
• B.S. degree in Computer Science, MIS or equivalent preferred.
• Minimum of 5 years hands-on ServiceNow Process and Development/ Admin experience.
• Advanced experience with ServiceNow implementations and maintenance and upkeep of ServiceNow CMDB.
• Comfortable deploying discoveries in a multi-datacenter environment with ServiceNow Discovery and Configuration Management processes.
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
• Experience with development and implementation of ServiceNow modules - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management and Service Catalog or other ITSM applications.
• Experience with extending the ServiceNow schema to custom applications/tables.
• Experience with setup and troubleshooting with Discovery mapping, schedules, patterns, and transformation of class data and restructuring.
• Experience setting up multiple MID servers, check for their connectivity to various other data center components and troubleshoot issues.
• Experience with relational databases (e.g. MySQL, SQL Server) required to work on manipulating the data from multiple data source in SQL Server DB.
• A fundamental understanding of Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
• Experience with ServiceNow reporting, scheduled reports, and ServiceNow Database views.
• Understanding of ServiceNow scheduled import/export jobs and transform maps.
EEO and accessibility Statement
Paylocity is an equal opportunity employer.
Paylocity is committed to the full inclusio n of all individuals. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]
This role can be performed from any office in the US. The pay range for this position is $71,518 - $122,096 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.