ServiceNow Technical Consultant

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

TTEC Digital seeks an experienced and highly skilled ServiceNow Technical Consultant to join our IT services team.

As the ServiceNow Technical consultant working remotely in the United States you will lead the design development and implementation of complex ServiceNow solutions providing advanced technical expertise and guidance to both clients and internal teams. You will ensure that solutions are robust scalable and aligned with business objectives.

Advanced Solution Design and Implementation:

• Lead the analysis and translation of business requirements into advanced technical specifications and comprehensive ServiceNow solutions.

• Design configure develop and implement complex ServiceNow applications and modules ensuring optimal performance and user satisfaction.

Customization and Integration:

• Perform advanced customization of ServiceNow applications using JavaScript GlideScript and other relevant technologies.

• Integrate ServiceNow with other enterprise systems and third-party applications using APIs web services and other integration methods.

Project Leadership:

• Lead and oversee multiple high-impact ServiceNow implementation projects ensuring they are delivered on time within scope and budget.

• Provide project leadership including: mentoring junior consultants managing project risks and ensuring stakeholder alignment and communication.

Technical Consulting and Support:

• Act as a technical advisor to clients offering expert guidance and best practices for leveraging ServiceNow to achieve business goals.

• Provide advanced troubleshooting support and optimization for existing ServiceNow implementations.

Documentation and Standards:

• Create and maintain comprehensive technical documentation including advanced design specifications technical guides and process workflows.

• Ensure adherence to technical standards and best practices across all projects.

• The employee is required to travel to business and customer locations locally and/or nationally up to 30%.

What You Bring to The Role:

• Bachelor’s degree in Computer Science Information Technology or a related field.

• Minimum of 5-7 years of experience working with the ServiceNow platform.

• Proven experience in leading the design development and implementation of complex ServiceNow solutions.

• Expertise in JavaScript HTML CSS and other web development technologies.

• Deep understanding of ServiceNow architecture and data model.

• Advanced experience with ServiceNow integration methods including REST and SOAP APIs.

• In-depth knowledge of ITIL processes and best practices.

• ServiceNow Certified System Administrator (CSA) is required.

• ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) is required.

• Additional ServiceNow certifications or relevant technical certifications are a plus.

Preferred Qualifications

• Experience with Customer Service Management and CCaaS.

• Experience with CTI and IVR integrations.

• Experience with Agile/Scrum methodologies.

• Familiarity with additional ServiceNow products and modules.

• Knowledge of cloud platforms and technologies.

$145000 - $175000 a year

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This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location work experience education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical dental vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000+ employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.

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