Services Delivery Manager QLD/WA - Industry

Job Title: Service Delivery Manager (SDM)
Location:Brisbane
Company: Schneider Electric

About Us:
Join Schneider Electric, where we provide innovative solutions for efficiency and sustainability in sectors like mining, oil & gas, transportation, and water/wastewater.

Role Overview:
The Service Delivery Manager (SDM) is responsible for overseeing service contracts and project delivery within designated areas for our clients covering QLD and WA. This role involves managing support contracts, modernization, migration projects, and small works projects while ensuring exceptional service delivery through the management of our service engineers.

Key Responsibilities:

• Manage service projects, ensuring alignment with company strategy.
• Achieve customer satisfaction and meet SLAs and quality standards.
• Stay updated on technologies and lead customer forums.
• Prepare reports and maintain stakeholder communication.
• Promote a safety-conscious workplace.
• Direct staff activities and provide mentoring.

Requirements:

• Preferred tertiary engineering qualification.
• 5+ years in Industrial Automation; 3+ years in project and contract management.
• Familiarity with SCADA, PLCs, project management tools.
• Strong communication, organizational skills, and client relationship management.
• Willingness to travel as required.

What We Offer:

• Competitive salary and benefits
• Professional development opportunities
• Dynamic and inclusive work environmen

Help drive the future of energy management and automation with Schneider Electric! 🌍

All applicants must have full working rights in Australia.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.