Services Engagement Manager - Quality Cloud

Veeva

Services Engagement Manager - Quality Cloud

Reposted 12 Hours Ago

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Hiring Remotely in Boston MA USA

In-Office or Remote

85K-170K Annually

Senior level

Big Data • Cloud • Healthtech • Software • Big Data Analytics

The software company powering the path to the world’s new medicines.

The Role

The Services Engagement Manager ensures successful implementations for Quality Cloud customers oversees project charters and contributes to sales efforts while leveraging industry knowledge.

Summary Generated by Built In

Veeva Systems is a mission-driven organization and pioneer in industry cloud helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing Customer Success Employee Success and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC) legally bound to balancing the interests of customers employees society and investors.

As a Work Anywhere company we support your flexibility to work from home or in the office so you can thrive in your ideal environment.

Join us in transforming the life sciences industry committed to making a positive impact on its customers employees and communities.

The Role

The Services Engagement Manager (SEM) is responsible for setting our Quality Cloud customers up for success and representing the entire value proposition and effort behind a Quality Cloud Implementation.

This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.

With a passion for Software Implementation and expertise in Life Sciences Quality Sales our ideal candidate will structure the right solution set the right expectations and identify the appropriate project charter; including staffing timeframes and associated costs. RFx Responses and delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM along with potential implementation partner recommendations and strategic alignment of the team prior to project start.

This is a remote full-time permanent role with Veeva. It is customer-facing and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g. H-1B OPT) for this employment position.

What You’ll Do

Utilizing Quality Life Sciences experience and Veeva product knowledge the SEM will structure the right implementation approach set the right expectations and identify the appropriate project charter; including staffing timeframes and associated costs
Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services
Set Customer and internal stakeholder expectations correctly with a focus on long-term success
Provide awareness and alignment with the partner ecosystem
Position Managed Services support training and other solutions that may be needed for a successful customer experience
Travel estimate: Less than 25%

Requirements

Direct experience in Life Sciences and/or Quality preferably within Document Management GxP Training Quality Event Management Validation Management and LIMS space
Align closely with the Sales Strategy and Services teams to design customer-specific Vault Safety implementation strategies establish long-term success metrics and plans and establish confidence in our ability to deliver
Proven track record of contributing to and meeting or exceeding team sales quotas
Strong written and verbal communication skills executive-level presence and experience in facilitation
Manage negotiations with a wide range of stakeholders including executive-level
5+ years of experience delivering consulting services including involvement in selling services
Ability to travel up to 25% of the time

Nice to Have

Experience with Cloud-based solution deployment
Background includes exposure to compliance and validation standards in the Life Sciences industry
Proven success selling services

Perks & Benefits

Medical dental vision and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $85000 - $170000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications experience and expected contributions. This position may also be eligible for other types of compensation in addition to base salary such as variable bonus and/or stock bonus.

#LI-RemoteUS

#LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin or ancestry age disability marital status pregnancy protected veteran status protected genetic information political affiliation or any other characteristics protected by local laws regulations or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process please contact us at [email protected].

Skills Required

Direct experience in Life Sciences and/or Quality
5+ years of experience delivering consulting services
Strong written and verbal communication skills
Experience in selling services
Ability to manage negotiations with executive-level stakeholders

Veeva Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.

Equity Value & Accessibility—Equity is broadly distributed across the company positioning most employees as shareholders. Stock-based incentives can materially enhance total compensation particularly at higher seniority.
Flexible Benefits—Work Anywhere enables remote-first flexibility with options to use offices and to gather through offsites or coworking weeks. This structure supports collaboration while minimizing rigid on-site requirements.
Healthcare Strength—Core coverage includes medical dental vision HSA/FSA life and disability and EAP. Supplemental perks such as commuter assistance and wellness or gym reimbursements are available in some locations.

Learn more about Veeva's Compensation & Benefits →

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The Company

HQ: Pleasanton CA

6000 Employees

Year Founded: 2007

What We Do

Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation product excellence and customer success Veeva serves more than 1000 customers ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation Veeva is committed to balancing the interests of all stakeholders including customers employees shareholders and the industries it serves.