Services Manager (HID2235)

An Amazing Career Opportunity for a Service Manager!!

Location: Eden Prairie, MN

Job ID: 5320

Do you have a passion for helping customers be as productive as possible? This new role will incubate a new function within Secure Issuance, responsible for the formation and execution of service offerings for the Business Units within the Secure Issuance Business Area. This role will be equal parts strategic and tactical, so the right candidate will not be afraid to roll up their sleeves to make progress.

Who are we?

HID Global powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

HID's Secure Issuance Department:

Secure Issuance, part of HID Global, offers the world's broadest and most sophisticated portfolio of card printers, laser engravers, encoders and software. For more than 25 years, organizations across a variety of industries - from enterprise corporations and government agencies to financial institutions and universities - have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards. With a history of pioneering patented technologies and expertise, business integrity and long-standing customer confidence, HID Global is a global leader in secure card issuance innovation.

As our Service Manager , you'll support HID's success by:

• Collaboratively crafting the strategic vision for the Services team, and subsequently building a plan to enact the strategy.
• Performing Services for customers, engaging directly to solve problems and positively influence their perspective of our company.
• Establishing processes and ways of working for the new function and team.
• Identifying the persona ideally fit for Services team members, creating job descriptions, and hiring employees when / if appropriate.
• Participating in the new product introduction process, vocalizing the needs of external and internal customers from a services perspective.

What we will love about your background:

• Ability to engage well with customers via all communications methods
• Ability to triage problems and identify resolution methods quickly, creatively, and thoroughly
• Strong communication, organizational, and people management skills
• Technically minded with an eye for continuous improvement
• Electromechanical understanding
• Customer-centric thinking with a focus on "Servitization"
• Capable of establishing rapport and maintaining business relationships

Your Experience and Education include:

• Bachelor's degree or equivalent
• Experience in international field service support
• Process development and improvement experience
• International, cross-cultural business experience
• Experience managing people
• Experience with Augmented Reality a bonus

Who you are as a Leader:

• Exceptional communication skills, both written and verbal.
• Willingness to 'roll up sleeves and dive deep into tactical work when necessary.
• Good interpersonal skills, willingness to learn and continue to grow professionally.
• Strong team player and ability to work well with others.
• You proactively seek to adopt and implement diversity into your work, including valuing different backgrounds, experiences and thinking. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging.

Why apply?

• Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
• Innovation: You embrace challenges and want to drive ambitious change.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.

HID Global is an Equal Opportunity/Affirmative Action Employer - Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

#HIDJobs #minnesotajobs #servicemanager #edenprairiejobs #LI-remote

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.

When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

#LI-HIDGlobal

Eden Prairie, MN, US, 55344

Engineering & Science

11%-30%

Mid-senior level

04-Nov-2022

Nearest Major Market: Minneapolis