Services Offerings Product Manager

Job Title:

Services Offerings Product Manager

Introduction:

The Services Offerings Product Manager (PM) has the overall responsibility of ensuring viability and success of products and services by managing their development lifecycle and roadmaps. The PM works very closely with the Product Development, Portfolio Management, Business Strategy, Sales, and other supporting teams to provide vision and market direction for all assigned products within the TGCS Services portfolio of Offerings. The PM is also a leading participant in negotiating requirements with stakeholders, identifying risks, helping manage delivery schedules, and communicating with the product portfolio stakeholders on a regular cadence. The PM will be responsible for all products/services delivered to their customers as well as achieving the revenue targets set by Toshiba for assigned products/services.

Accountability:

• Research, study, and establish domain mastery of the Retail industry and its customers' needs
• Develop and manage market-needs based roadmaps for assigned products
• Cultivate and maintain innovation-focused product backlog
• Deliver against product roadmap milestones
• Win market share through product innovation
• Maintain and improve key customer satisfaction metrics for assigned products, including NPS scores

Responsibilities:

• Manage day-to-day TGSC Services Offering roadmaps aligned with Voice-of-Customer feedback and market direction
• Plan, coordinate and drive the market release of new Offerings in the TGCS Global Services organization
• Embed with product delivery teams to help drive cadence-based execution with clear deliverables to stakeholders
• Collaborate closely, develop, and share Best Practices with other TGCS Product Management teams
• Support both internal and external stakeholders through demos, education, and product advocacy
• Actively participate in TGCS product innovation processes by championing new solutions that meet our customers' needs
• Establish and maintain a productive working relationship with the Product Development and Delivery teams
• Perform other duties as assigned

Required Skills:

• Bachelor's Degree with 5+ years of Product Management experience, or equivalent combination, with some emphasis on Technology Management
• Demonstrated knowledge and deep experience of Product Management or services delivery via Agile development processes
• Experience driving technical decisions in ambiguity
• High sense of ownership, urgency, and collaboration
• Demonstrable ability for innovative thinking and vision for new solutions to customer problems

• Collaborate across disciplines to refine and iterate on product features.
• Excellent written and oral communications skills to effectively collaborate across TGCS delivery teams
• Ability to communicate the requirements, architecture, product value to senior executives and customers

Preferred Skills:

• Master's Degree focused on Innovation and Product Lifecycle Management
• Experience in retail software implementation, Point-of-Sale equipment, order management, or eCommerce
• Understanding of Retail and eCommerce customer journey and Use Cases
• Deep understanding of all phases of Agile Product Development Lifecycle with related certifications
• Ability to analyze data, derive appropriate actions, and communicate data-driven decisions
• Self-starter and self-driven individual who excels working in complex and ambiguous environments with minimal direction

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)