Services Operations

Why Work at Lenovo

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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

• Become a focal point for monitoring our internal and external refurbishment partners for day-to-day operations management and execution
• Ensure our E2E processes are in place within each Geo to support ARS, Refurb, Broker and parts sales
• Must be flexible as this new role is evolving and will add and subtract initial assignments as time goes on
• Manage a BMS to understand Capacity, SLA's, Backlog and Cost
• Maintain clear overview of Lenovo refurbishment internal and external facilities and their status as well as future roadmap for new opportunities.
• Ensure cross functional teams are in line with our goals and overall business objectives
• Ensure parts availability for refurbishment operations by close interlock with parts supply chain teams, providing forecast, and working on alternative parts sourcing strategies.

You'll be a good match, if you have:

• 9 to 12 years' experience in similar role such as product management, service repair or delivery, operations management, ITAD operations
• IT/PC product repair, refurbishment and/or engineering knowledge
• Experience with vendor and kpi management
• Strong excel and PowerPoint execution
• Good performance analytics and performance management skills
• Experience in ITAD operations is very welcome
• Ability to effectively communicate with diverse internal and external stakeholders across all Geographies.
• Project management skills are an advantage
• Strong interest in sustainability and circular economy
• Language: English - other languages are a plus.

Process minded person with excellent communication skills, Partner management, Self-driven, Self-learner, Ability to build up and maintain relationship with internal and externa stakeholders, ,

This role will allow a flexible working schedule.

Additional Locations:
* India - Tamil Nādu - Chennai

* India - Tamil Nādu - Chennai

NOTICE FOR PUBLIC

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