Services Optimization Analyst

Lowe’s

Services Optimization Analyst

Posted 11 Hours Ago

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Mooresville NC USA

Hybrid

Junior

Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development

Curiosity wanted. Innovation required.

The Role

The Services Optimization Analyst will support strategic initiatives to optimize the PROvider Network improve customer experience and analyze performance metrics collaborating across teams and providing analytical support.

Summary Generated by Built In

Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk grab a bite (or a cup of coffee) work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The Services Optimization Analyst will work with PROviders field leaders and Installation Merchants in supporting strategic initiatives in optimizing Lowe's PROvider Network to improve customer experience and deliver on Services KPIs . The Analyst will build strong business relationships with all stakeholders internal and external and analyze PROvider performance in specific categories and across the country . They will also be responsible for understanding customer behavior executing strategic plans and participating in presentations with the PROvider Support Manager and Installation merchant partners to gain alignment on planned initiatives. They Analyst will support Services strategies and partner with cross-functional leadership to identify process improvement opportunities that will optimize effectiveness leading to improved customer experience and business growth. This role will also be responsible for gathering and analyzing service/project specific information and communicating with the appropriate Services stakeholder. In addition this individual will need to be able to adapt to rapidly evolving business needs.
What You Will Do

Continuous Improvement - collaborate with cross functional teams to optimize processes for improved efficiency and operational service levels
Create processes and standard operating procedures leveraging current procedures
Provide support for the implementation and execution of action plans related to PROvider Optimizations or Transitions
Prioritize mission-critical work activities - identify root cause for exceptions and escalate as necessary to prevent customer impacts.
Supports Optimizations/ PROvider Transitions & Decommissioning by tracking and analyzing insights from each Optimization and transition to share with leadership team for proposed improvements
Supports Optimization and Transition calls with PROvider FPM NIM etc. Works cross functionally with SSC teams field compliance and IST for smooth transitions
Supports future RFPs by maintaining the process tracking RFP efforts analyzing insights liaison to stakeholders to support and align activities
Provides analytical support to help ensure that all plans and transitions are aligned with Services strategies
Provides subject matter expert support to management team and other stakeholders
Coordinates the execution of projects through written communications conference calls and meetings
Proactively review and analyze category performance and provide recommendations to improve results and increase customer satisfaction
Support Line Reviews by compiling data and information while partnering with internal teams in the successful execution of the line review.

Minimum Qualifications

Associate degree Associates or Bachelor's Degree in a related field or equivalent years of experience in lieu of education requirement if applicable
High school diploma or GED or equivalent years of experience in lieu of education requirement if applicable
1 Year Experience in high volume retail service support or similar work environment.
1 Year Experience using CRM (Customer Relationship Management) tool MS Word MS Excel and MS Outlook.
Less than 1 Year Experience working with Third Party PROvider

Benefits
• 401k with up to 4.25% match
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-Free Education
• 10-week Maternity/Parental Leave
• 10% Associate Discount
• For information about our benefit programs and eligibility please visit https://talent.lowes.com/us/en/benefits
About Lowe's
Lowe's Companies Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300000 associates and operates over 1750 home improvement stores 540 branches and 120 distribution centers. Based in Mooresville N.C. Lowe's supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.

Skills Required

Associate or Bachelor's Degree in a related field or equivalent experience
1 Year Experience in high volume retail or service support
1 Year Experience using CRM tool MS Word MS Excel and MS Outlook
Less than 1 Year Experience working with Third Party PROvider

What the Team is Saying

Lowe’s Compensation & Benefits Highlights

Inclusive Benefits Coverage—Medical dental and vision plans are available to regular full‑time and part‑time associates with mental‑health resources also offered. Regular part‑time associates can also participate in the 401(k) with company match shortly after hire.
Retirement Support—A 401(k) with company match up to 4.25% when associates contribute 6% is available with eligibility beginning shortly after employment. This supports long‑term savings across a broad set of roles and statuses.
Parental & Family Support—Up to 10 weeks paid maternity leave and 4 weeks paid parental leave are provided for eligible full‑time associates alongside adoption assistance and fertility coverage. These offerings encompass both leave and family‑building support.

Learn more about Lowe’s's Compensation & Benefits →

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The Company

HQ: Mooresville NC

300000 Employees

Year Founded: 1921

What We Do

It’s curious to think of innovation and stability co-existing. But we pair a 100-year track record of success with a hunger to do things differently. Everyone is in the work — tackling complex problems where your impact can build back or build up the communities we serve. We fill our halls with curious minds from all walks of life. Our differences make us stronger which is why our leaders build cultures of recognition and inclusion. You are heard and your curiosities are celebrated and championed here.

Why Work With Us

We have built a space where the curious can move freely. Up in title up in skills to the side with teams or back to try something completely new. We help you find your path — because when you win we all win.