Services Partner Program Manager

Who are We

Simpro is a global leading Software-as-a-Service (SaaS) field service management solution for service, maintenance, and project contractors. Simpro was founded in 2002 in Brisbane, Australia with operations in Australia, New Zealand, the United Kingdom, and the United States. Simpro empowers our trade service customers to connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting.

First Things First - What We Can Offer You

• Responsible Time Off (Unlimited PTO)
• Opportunities for growth and development
• Second-to-none product training provided
• Comprehensive Medical, Dental, & Vision Benefits
• 401k/Retirement Plan with 6% employer match
• Flexible work environment
• Dog-friendly office environment
• Free parking
• Happy hours and office games

Job Summary

At Simpro, our mission is to provide innovative technology and solutions that streamline and automate business processes, bringing us closer to our vision of equipping and empowering our trade services customers for a more prosperous future. As the Services Partner Program Manager (SPPM), you will play a crucial role in fostering and supporting a global ecosystem of third-party services partners. These partners enhance Simpro's capabilities, ensuring that we meet and exceed our customers' needs and requirements.

In collaboration with internal teams in Product Management, Marketing, Sales, Services, Partnerships, and Operations, the SPPM will prioritize essential service categories that Simpro customers rely on, ensuring seamless integration and exceptional experiences across all regions we serve. This role will take the lead in recruiting, managing, enabling, supporting, and communicating with key partners.

Our Services Partners encompass a diverse range of professionals, including custom developers, integrators, trainers, business advisors, consultants, accountancies, data extraction and translation providers, outsourcers, and other influential contributors.

What You'll Do

• The Services Partner Program Manager (SPPM) serves as the principal architect and operator of our Services Partner program. This role entails leading a dynamic cross-functional team to create and implement key program components, including partner enablement, support, marketing, recruitment, partner management, and benefits + requirements administration
• The SPPM will formulate a phased rollout plan, setting objectives for partner recruitment, enablement, certification, communication, and program member promotions in each region. Collaboration with Simpro Partner Operations, Support, Implementation, Professional Services, and Learning + Development teams is essential. The SPPM will actively recruit, enable, nurture, manage, and support Services Partners to ensure seamless integration with Simpro solutions and services. This also involves enhancing Simpro documentation
• Working closely with Product Marketing, the SPPM will effectively promote and support the inclusion of partner-powered services within Simpro offerings, ensuring a consistent and seamless experience for our colleagues, partners, and, most importantly, our customers. This includes delivering and incorporating feedback into documentation, conducting company training, and managing communications and enablement
• In partnership with the Partner Marketing team, the SPPM will contribute to the development and execution of regional partner program marketing strategies and benefits to enhance brand awareness, increase partner engagement, and generate leads. The SPPM will also plan and execute partner marketing initiatives in collaboration with sales and marketing stakeholders, fostering effective two-way communication and alignment of incentives between teams
• The SPPM will establish robust reporting mechanisms to regularly assess partner performance, including knowledge assessments, customer ratings and reviews, NPS scoring, issue resolution times, churn, attachment rates, usage statistics, and more
• Furthermore, the SPPM will engage and support Regional Partner Managers and other customer-facing teams in aligning Service Partners with Go-to-Market efforts to attract, convert, and retain Simpro customers

What You'll Bring 

• A minimum of three years of experience working within technology services delivery teams. This experience may encompass roles in implementation, integration, strategy and consulting, custom development, account management, and support services

• A track record of 3+ years in leading or supporting programs related to services-oriented partners. The ideal candidate should possess a solid understanding of how various partners are structured, operate, and what motivates them to adopt technology as part of their practice

• Prior experience in customer-facing roles on a global scale, including sales, partnerships, account management, and service delivery, particularly within the SMB segment that purchases software alongside services

• While not a strict requirement, experience in the Construction, Trades, or Field Services industries would be highly beneficial

• A willingness to engage with partners and colleagues, both in-person and virtually, across multiple time zones worldwide

Core values required of all Simpro employees

While experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude and Simpro compatibility. Our culture and core values are very important to us:

• We Are One Team
• We Own It
• We Innovate
• We Care
• We Have Fun
• We Understand

Simpro is an equal opportunity employer, with a best-of-class on boarding program and a very supportive team environment. Visit simprogroup.com/au/company/careers to learn more about us and our values.

*Please note, no agencies will be accepted in the recruitment of this role. We would like to take this opportunity to thank all candidates for their application.

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