Services Process and Tool Deployment Specialist

Mission:

• Focus on implementing and optimizing tools, processes and systems that support service delivery and operations

• Require a combination of project management skills, deep understanding of services operations and different stakeholders management

What you will do:

1. Process implementation and Optimisation

• Design, identify, implement and optimize service delivery processes to improve efficiency, consistency and quality

• Work closely with services teams to understand their needs and translate them into effective processes and workflow

• Work with Sales and Operation Excellence to identify areas for process improvement and lead initiatives to enhance service sales and operations

2. Tool Deployment and Integration

• Lead and manage projects related to the deployment of new tools or processes, ensuring that timelines, budgets and quality standards are met .

• Oversee the deployment and integration of tools and systems that support services sales quotation and delivery, including project management tools, etc

• Ensure tools are designed and configured correctly and integrated seamlessly with existing tools, systems and processes (e.g. BFS, CPQ, etc)

• Provide regular updates and reports on tool deployment and process optimization initiatives to measure success metrics

• Coordinate with cross-functional teams (e.g. IT department) to ensure alignment and effective communication for successful project execution and implementation

3. Continuous improvement

• Facilitate regular meetings with stakeholders to review progress, discuss challenges and identify opportunity for improvements

• Analyse data and performance metrics to identify opportunity for further improvement and enhancement

Key Success Factors

• Close Collaboration with Regional Team, Local Sales, Operations, Marketing and Channel functions for successful process and tool deployment

• Implement and deploy tools, processes and systems that support service delivery and operations efficiency

Qualifications

Experience and skills we are looking for:

• Bachelor in Business Management, Electrical Engineering or equivalent

• Must be Result-Oriented with Strong Business Acumen

• Ability to effectively interface with external and internal stakeholders (including sales and operations team)

• At least 5 years of relevant Sales and Marketing operational experience

• Ability to achieve results through Strategic and Execution approach

• Change Management Experience

• Good understanding of Services Process

• Strong Analytics Skills & Microsoft excel skills

Schedule: Full-time
Req: 0092WG