Services Program Manager

The ProgramManager isresponsible for providing technical project planning, management and oversight for key initiatives and implementation projects, ensuring first that these initiatives and projects are closely aligned with TGCS's strategic priorities, and second, that these initiatives and projects are completed on time, within scope and budget and with an extremely high quality of deliverables. TheProgram Managerfor the Services Team will plan, schedule, monitor, evaluate and direct projects, ensuring they meet established time, cost and technical objectives.TheProgram Managerdevelops and manages the project's change control procedures and effectively utilizes all available methodologies and tools, culminating in client acceptance ofresults. Giventhe customer-facing nature of this role, up to 50% travel is expected.

AREAS OF EXPERTISE & SPECIAL SKILLS

• Bachelor'sdegree with 12+years of experience, or equivalent combination

• 10+ years of Software Development Program and/or Project Management experience, with 6 years' experience in retail industry, particularly store operations.

• Experience in creating customer proposals and strong customer presentation skills

• Ability to work within a project team environment where results will be based on cooperation with and/or influence of others

• Proficient in MS Office Tools including MS Project and MS Excel

• Results driven with a focus on project success, revenue and costs -P&L responsibilities

• Strong written and oral communication skills with all levels of management and employees.

• Strong sense of urgency and driving issues to closure, with a focus on successful results.

• Meets deadlines and produces high quality work

• Ability to multitask and prioritize assignments

• Strong relationship building skills

• Experience gathering and documenting functional requirements

• Customer facing experience

• Services background

• Strong interpersonal skills are critical in this customer-facing role

• Experience managing custom software engagements

• Experience with Point-of-Sale software development

• PMP Certification

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation.

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)