Services Sales Manager (Standard Services)

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Objectives of Position:

• Own the end to end One Lenovo ISG services and penetration in Thailand

• Build & run an industry leading services business, primarily focus on renewal and upfront attach services

• Identify opportunities for As a Service Business (Truscale) & Vertical Solutions services biz

• Grow the One Lenovo SSG presence in key customer accounts

• Advise customer on Lenovo's Services Portfolio including best in class Premier Support and delivery capability spanning across the entire Enterprise products

• Be the focal point for internal and external customers to provide superior customer experience

Day-To-Day Responsibilities:

• Build short term and long term One Lenovo SSG strategy to grow Lenovo's Services Penetration Rate

• Focus on the existing customer contract database, to drive in time renewal and upsell other value services

• Identify customer needs and pain points and propose the right solution

• Work with HW Sales teams, Solutions Consultant and other teams to propose services upsell

• Collaborate with multiple stake holders in the Sales & SSG organization

• Deliver training to the sales team and make them confident to pitch Solutions and Services to their customers

• Monitor new funnel creation and win rate

• Share competitive and customer insights

• Present Weekly, monthly and quarterly plans on revenue performance.

• Attend Sales meetings and Business Partner /Service Partner meetings, prepare/provide adequate and relevant update on service portfolio

• Be an active participant in improving business process.

Key Competencies Needed:

• Experience of working with a IT, Telecom , SW , Solutions Organizations and have relevant experience in IS services business

• Can work Independently

• Effortlessly work in a matrix org with multiple cross functional teams

• Understanding of present and future technology trends

• Be a go getter, should take initiatives and be able to think out of the box

• In depth understanding & experience of selling the Infrastructure services to various segments and customers

• Be conversant with customer sales & decision making cycle

• Strong analytical & presentation skills

• Well connected with the market - customers, competition & partners

• Strong network and biz understanding - be able to gather information about the market and derive business insight from data

• Have attention to details and thoroughness in completing tasks

• Strong business acumen and be a competent problem solver and innovative thinker

• Ability to model complex financial deal scenarios and work under pressure

• Communication skills - ability to recognise challenges, and communicate quickly and effectively.

• Excellent organisational skills must be a self-starter who has experience in managing multiple initiatives / products simultaneously, passion for start-up like environment.

• Superior knowledge of IT Svcs technology

Key Performance Indicators / Metrics:

• Services booking and PR% in Strategic Accounts

• Demand Generation

• Services Renewal Rate

• Achievement of Revenue and Gross Profit targets for solutions and services business

• Accuracy of internal and external information material.

• Timely responses to enquiries.

Previous Experience:

• Similar experience in an IT service dominated organization,6-8 Years experience.

Qualifications:

• A degree in business management or IT related disciplines with sound technical knowledge

• Energetic/passionate - committed to perform and work in a new environment. Collaborative and strong biz acumen.

• Minimum 8 years working experience from relevant industry and companies

Additional Locations:
* Thailand - Bangkok