Services Technical Project Manager IV

A Technical Project Manager is responsible for providing project planning and management for established initiatives within a company. They ensure that projects are completed to specification, within an established time frame and budget. A Technical Project Manager is the lead subject matter expert within the company regarding technology concerns. They use their industry expertise to improve all aspects of project planning and resource management.

The Technical Project Manager for the Services Team will plan, schedule, monitor, evaluate and direct projects, ensuring they meet established time, cost and technical objectives. The Technical Project Manager develops and manages the project's change control procedures and effectively utilizes all available methodologies and tools, culminating in client acceptance of results. The Project Manager conducts project progress reviews with client and account team personnel, providing contingency and problem resolution plans as required. Candidates should have expertise in translating IT requirements into solutions driven by detailed project plans via the use of Project Management disciplines. Given the customer facing nature of this role, up to 50% travel is expected.

AREAS OF EXPERTISE & SPECIAL SKILLS

• Bachelor's degree with 8+ years of Software Development Project Management experience, with 5+ years' experience in retail industry, particularly store operations, or equivalent experience.
• Experience in creating customer proposals and strong customer presentation skills.

• Ability to work within a project team environment where results will be based on cooperation with and/or influence of others.
• Proficient in MS Office Tools including MS Project

• Results driven with a focus on project success, revenue and costs - P&L responsibilities.
• Strong written and oral communication skills with all levels of management and employees.
• Strong sense of urgency and driving issues to closure, with a focus on successful results.
• Meets deadlines and produces high quality work.
• Ability to multitask and prioritize assignments.
• Strong relationship building skills.
• Experience gathering and documenting functional requirements.
• Customer facing experience.
• Services background
• Strong interpersonal skills are critical in this customer-facing role.
• Experience managing custom software engagements.
• Experience with Point-of-Sale software development.
• PMP Certification or demonstrated plan to achieve.

MAJOR RESPONSIBILITIES

1. Leads a delivery team for a large, complex project or multiple smaller such projects, requiring a broad scope of domain and discipline knowledge, with significant customer interaction. Develops and manages project plan and resources. Manages task assignments and conducts team meetings. Communicates project status internally and with customer and conducts status meetings. Produces project documentation. Monitors and controls project and manage day-to-day activities. Identify issues and tracks to resolution. Manages Change Control. Manages cost/schedule/resource variances.
2. Identifies opportunities to leverage existing assets (domain functionality, tooling, documentation) in new projects.
3. Interfaces with internal and external teams to ensure alignment of deliverables. Ensures client expectations are met/exceeded.
4. Collaborates with Partners on sales pursuits, including customer-facing presentations and demos, projects & resource planning, and estimates/budgeting.
5. Provides content for and/or reviews contracts (SOW's, PCR's)
6. Hosts internal knowledge-sharing sessions. Builds educational content for internal and external consumption. Identifies and documents new intellectual property (IP)
7. Perform other related duties as assigned.

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation.

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)