Shared Services Project Manager

We are seeking an experienced Enablement Manager to join our Shared Services team within Customer Operations. In this role, you will be responsible for coordinating and managing a variety of projects with stakeholders across the Customer Operations team. You will play a critical role in ensuring R&D projects are delivered on time and meet DailyPay and our team’s operational requirements to the highest quality standards.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

Project Planning and Execution:

• Define project scope, objectives, and deliverables in collaboration with stakeholders in Systems, Shared Services, Operations Delivery, and Client Support
• Develop detailed project plans, including timelines, resource allocation, and deliverables
• Execute projects according to plan, proactively managing risks and issues
• Track project progress, monitor performance, and provide regular updates to stakeholders

Stakeholder Management:

• Collaborate effectively with cross-functional teams, including Product, Engineering, Compliance, and Customer Operations
• Build strong relationships with internal and external stakeholders, ensuring alignment and clear communication
• Facilitate meetings, workshops, and presentations to drive project success

Risk Management:

• Proactively identify and assess potential project risks
• Develop and implement mitigation strategies to minimize risks and ensure project success
• Escalate issues and roadblocks appropriately to ensure timely resolution

• 2 years minimum experience working in call centers, preferably in a financial service context, coordinating across borders and timezones
• Proven experience balancing the needs of various stakeholders to deliver results
• Comfortable giving feedback both positive and negative to drive success
• Expert level knowledge of project management and best practices
• Familiarity with customer support tech stacks (Zendesk, Five9, WFM tools, 2-factor tools, etc.)
• Exemplary communication skills across all mediums and with all levels of stakeholder

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match

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