Shipboard Operations Analytics Senior Manager (Hybrid in Miami)

Job Description

We are seeking a Senior Manager of Shipboard Operations Analytics to lead a team of analysts that serve as internal consultants to key revenue functions across guest operations. Oversee the ideation of strategies, initiatives, and performance analyses across the Guest Commerce functions. The Sr. Manager plays a key role in driving sustained improvements and operational excellence for onboard revenue, helping design and execute on pilots. The position also drives efforts towards targeted marketing and communications, as well as front line initiatives in the Shipboard Operations space. He/she works collaboratively with Operations VPs and leaders in Finance, BI and Data Warehouse.

ESSENTIAL FUNCTIONS

• Partner with VPs in operations to design, pilot and manage front line initiatives for shipboard team members that drive onboard revenue and guest satisfaction
• Design & implement specific revenue, productivity, and guest satisfaction improvement initiatives
• Research industry trends, distribution & pricing strategies, among others with overall goal of streamlining business processes, minimizing efforts and operating costs while also improving team member and traveler experience
• Create a data driven culture and provide reporting for executive team while improving speed of access to critical information
• Collaborate closely with operational leaders to design KPIs for Shipboard Operations
• Provide inputs on measurement process to ensure business results are achieved
• Generate and deliver impactful analysis and insights that help support business goals and define priorities
• Lead the ideation of strategies, initiatives, and analyses across Shipboard Operations focused on driving onboard revenue and operational excellence
• Lead a team of analysts that serve as internal consultants to key revenue functions across guest operations
• Recruit top talent from leading universities, coaches, mentors and develops team of analysts to work cohesively, providing specialized support to business leaders, creating a culture of continuous improvement and problem solving that produces synergies among different revenue streams within guest operations
• Lead the monthly Shipboard Operations Team Meetings and follow up on related action plans
• Develop enhancements in the way that we report information on the ships and to the management team shoreside improving visibility into critical business KPIs through automated reports and dashboards and transforming transactional data into meaningful information to make business decisions
• Support the annual budget process for the company
• Requires regular movement throughout CCL facilities
• Less than 25% ship-based travel

QUALIFICATIONS

• Bachelor's degree in Economics or related field
• MBA preferred
• 7+ years of experience leading analytics teams at a top tier consulting firm or internal strategy group at a Fortune 500
• Exceptional analytics skills
• Strong verbal and written communication and leadership skills
• Flexible and can work in fast paced, matrixed environment
  #LI-SC1

#LI-Hybrid

The range for this role's base salary is $87,200 - $143,500. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles are also eligible for an additional vesting equity plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays - All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee's discretion.
  • Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site preschool program, wellness center, and health clinic at our Miami campus

About Us

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

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