Shipping Team Leader

About Lovepop

Lovepop is on a mission to create one billion magical moments. We combine art x engineering to create the most magical paper art cards & gifts. Featured on Shark Tank in 2015, Lovepop has become one of the top 10 Shark Tank investments in lifetime revenue. Lovepop consistently ranks in the top Google results for cards online, enjoys 18% national brand awareness, and has helped its customers create over 50 million magical moments. Our vision is to be the #1 online card destination for cards and we are building the team of A+ talent that will take us there.

If you thrive in a fast paced and creative environment, enjoy being part of a team, and love working with paper - this is the perfect place for you!

Accountabilities

• Key Responsibilities : 
• Monitor Shipping schedules and ensure timely delivery of shipments.
• Implement and maintain best practices for shipping procedures
• Track and resolve shipping discrepancies and customers inquiries promptly.
• Maintain compliance with shipping regulations and company policy.
• Collaborate with inventory to ensure accurate packages/shipments.
• Extended Responsibilities:
• Ensure all loads are sent with the appropriate paperwork
• Direct and coordinate the activities of wrapping team to assist in preparing orders
• Stage finished orders for shipping and load trucks
• Lead shipping teams to accomplish safely on-time, complete, correct assignments
• Adheres to company policies and procedures.
• Reports any process issues to Management and works with other team members to solve and improve it
• Follows and encourage all safety practices reporting any concerns to a Safety Team member or member of Management;
• Ensures the quality of finished goods in the shipping process;
• Maintains a positive and collaborative work environment (in the department and across other functions)
• Preparing commercial invoices and custom declarations as required for international shipments
• Guides, supports, and ensures effective training of team members
• Shipping customer orders domestically and internationally using most efficient carriers and freight forwarders
• Prioritize the daily shipping to effectively meet customer needs
• Packaging of all outgoing shipments utilizing specified packaging
• Works with the design and NPD teams to make sure all new items fit in our standard packaging efficiently.
• Perform other duties as assigned by management

Minimum Qualifications

• Bachelor’s Degree in logistics, supply chain management, business, or a related field.
• 3-5 years of experience in international shipping, with familiarity in air and sea freight, preferably from Vietnam to international destinations.
• Proven experience in compliance with customs, import/export, and other shipping regulations of both origin and destination countries.
• Proficiency in English
• Knowledge of shipping documentation and customs procedures, including understanding export requirements, INCOTERMS, and duties/taxes.

Preferred Qualifications

• Strong problem-solving abilities to handle unexpected issues, delays, or changes in logistics.
• Excellent communication skills for coordinating with internal teams, customers, and external vendors.

Lovepop Values

Engineering: Curiosity to discover how the world works

Hunger: Desire to take on more than is expected

Magic: Delivering unexpected experiences

Connection: Building relationships with each other