SHU Case Specialist

Description and Requirements
Location - Required in office one day a week.
Shift - 7, 8 or 9am EDT (day shift)
Job Description
Summary of Responsibilities:
Provides exemplary customer service by processing group disability income insurance claims in a timely and accurate manner.
Principal Responsibilities:

• Manages assigned caseload of long-term disability (LTD) claims.
• Determines whether to suspend, terminate, or pay claims.
• Updates current claims records (inputs data).
• Evaluates claimant eligibility via information received from claimant, attending physician, and employer.
• Follows plans to closure.
• Follows established claim policies and practices to resolve claims and issues.
• Performs other related duties as assigned or required.

Job Requirements
Required Qualifications:

• High school diploma or equivalent
• 1+ years customer service experience
• Bi-lingual highly preferred (Spanish & English)

Preferred Qualifications:

• Excellent communications skills
• Ability to prioritize and multitask
• Ability to think abstractly
• Keyboarding skills

The salary range for applicants for this position is 41,600 - 44,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
41,600 - 44,000