Site Lead-Pontiac, MI

What we’re doing isn’t easy. But nothing worth doing ever is.

The Site Lead will take the role in maintaining site-specific robot services and will be critical to ongoing success. You will be responsible for leading a team of technical support specialists and robot associates and being the first line of communication with internal and onsite stakeholders. You will be the first call when any issues or questions arise. You will act as a liaison between onsite robot operations and the Diligent product, growth, engineering, and operations teams. This position is spent working in our partner hospital location(s). Professional technical training not required for this job, this is a customer service/operations/management position. You must love managing people, putting the customer first, and problem solving for this role. You will report directly to the regional team lead. 

What You’ll Be Doing/Responsibilities

• Ensuring current robot delivery services are fully functional at all times by doing what it takes to keep the wheels turning
• Managing the day-to-day operations for a designated hospital by handling all administrative duties
• Onboarding, training, evaluating and retaining team members
• Developing and researching new workflows and use cases to promote usage
• Problem solving as needed 
• Scheduling shift coverage while managing time off requests and holidays; ensuring all shifts are covered at all times
• Assigning tasks to team members and monitoring progress
• Creating desirable outcomes for company-wide OKRs
• Possessing a positive customer service-oriented attitude
• Reporting out issues/concerns/customer feedback to the Team Lead
• Relaying robot operation improvement opportunities to relevant outlets
• Reinforcing pride in organizational success and overall vision and impact 
• Overseeing team building activities on a quarterly basis (at a minimum)

What You’ll Need

To succeed in this role, it is critical that you can demonstrate:

• Effective Communication: for both onsite stakeholder discussions and team members
• Delegation: you can properly assign tasks out to reliable team members
• Organization: always being well-informed on everything that is going on
• Dependability: no action item, big or small, will fall through the cracks
• Admirable work-ethic: you’re happy to be needed, even on nights and weekends
• Conflict-resolution skills: you handle team conflict quickly and in a fashion that maintains a pleasant working environment
• Integrity: instilling trust in your team and making sure that they trust you
• Decisiveness: at times you may need to make decisions on your own in the moment

Preferred qualifications

• Applicable operations experience
• Healthcare experience ( i.e. clinical operations, clinical research, clinical coordinator, healthcare project management)
• Customer service industry experience
• Supervisory/Team Lead/Management experience

• Competitive salary and equity based on experience and contribution
• Opportunity to be part of our founding operations team
• Experience working with some of the leading experts in robotics
• Potential to radically change the future of healthcare 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color,  national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.