Site Reliability Analyst

Position Description:

Position description

CGI is looking for a Site Reliability Engineer works within the Production support and Performance Management practice to drive excellence and innovation to support operational delivery priorities. SRE works closely with the support team and ensures critical internal and external application services maintain reliability and uptime appropriate to client's needs while keeping an ever-watchful eye on identifying the improvement opportunities and operational gaps. This role includes the SOP documentation, identifying opportunities for automation, writing scripts and building self-service tools for user groups, working with offshore teams, understanding complex systems and technologies, understanding AIOps, Automating systems, procedures and processes as possible etc.

Your future duties and responsibilities:

Future duties and responsibilities

o Monitoring distribution systems and notifying on any potential issues.
o Building proprietary tools from the scratch to mitigate weaknesses in incident management or software delivery.
o Understanding production code changes to alerting and monitoring adjustments
o Managing and tracking incidents such as outages.
o Facilitating analysis meetings to discuss incidents.
o Identify the automation opportunities for automation specialists to review and execute.
o Watching over in-scope and related systems to ensure reliability for customers.
o Ensuring process follow ups and coordination until the event completion.

Required qualifications to be successful in this role:

Required qualifications to be successful in this role
• Overall 8+ years of IT experience• 2 to 3 years of business analytics and technical management• Solid understanding of production support activities with client facing experience• Knowledge of system management and support analytic tools• Self-initiative, details-oriented, capable of bringing new ideas to the table • Demonstrated ability to propose the most efficient and cost-effective solutions.• Ability to work with multi geological teams and collect the inputs for analysis.• Good understanding of AI Ops and NLP.• Ability to provide thought leadership for process improvements and documenting the knowledge• An inherent ability to solve problems and provide solutions.• Excellent oral and written communication skills to interact and communicate with the client leaderships and technical SMEs

Competencies Years of experience Proficiency level

Application Production Support
5+
Expert

Business Analysis and Problem Management
3+
Very Good

Database (PL/SQL, Oracle, DB2)
3+
Very Good

Monitoring Tools (Dynatrace, IBM TrueSight etc.)
3+
Good

Python, Tableau, Excel with VB scripting, Java, XML, Linux, OpenShift, Apache
3+
Very Good

JIRA/Kanban board, Analytic tools and scripting
1+
Good

OPTIONAL: Education requirements

Minimum Education Required: Bachelors Degree

OPTIONAL: Desired qualifications/non-essential skills required

Competencies Years of experience Proficiency level

Communication skills
Very Good

Multi geographical project coordination
Very Good

Microservices architecture, Kafka
Good

#doubleGLK
#LI-LW3

Skills:

• Business Analysis
• Database

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.