Site Reliability Engineer 1

About the team:

Reporting to the Director of Site Reliability Engineering, our Site Reliability Engineering (SRE) team is looking to add you to help us continue the best-in-class operation of the Quickbase platform and the advancement of our DevOps culture. You will work within the SRE team and across our engineering organization to help us holistically deliver software that is secure, compliant, reliable, high quality, scalable and considerate of technical debt. We operate our core platform in fully cloud native environments.

Some of our upcoming projects:

• Evolving the platform infrastructure and services to be fully cloud native (elastic).
• Preparing the platform to support multiple instances in support of governance, risk, and compliance (GRC) requirements.
• Supporting multiple initiatives to continuously improve the reliability, performance, and scalability of the platform.

What We're Looking for in Your Profile:

• You are in the early stages of your career in technology and want an opportunity to learn all facets of operating a high-volume web site including helping staff and customers, security, public cloud services, networking, compute, storage, web services, databases, monitoring, incident response, quality, scale, and performance.
• You thrive on being part of a capable, caring, and hard-working team, helping others and being helped, continuously improving, and executing positive change.
• You are willing to be part of an on-call rotation and help with planned work on some nights or weekends.
• You are proficient in English, both verbal and written.

Responsibilities:

• Handle operational support requests and escalations from SRE's internal customers, i.e., Customer Support and Product Development teams while also working to eliminate the need for those requests and escalations through better documentation, automation, improved product functionality, or empowering those teams to self-service.
• Monitor and maintain production and non-production systems while working to improve instrumentation, early issue detection, and issue avoidance in pursuit of meeting service level objectives.
• Execute coordinated software deployments to the platform while working to improve the velocity of delivering value to our customers through deployment automation and release process refinement.
• Support incident response, root cause analysis, and blameless postmortem activities.
• Participate in 7x24 on call rotation per contractual arrangement

Specific Technology Experience:

• You have worked in an IT administration, or technology or a software support role.
• You have administrative or power-user experience with Microsoft Windows, MacOS, or Linux.
• You have basic proficiency with, or the aptitude to quickly become proficient with at least one of the following scripting languages: PowerShell, Python, Bash, or JavaScript
• Experience with Amazon Web Services, Google Cloud Platform or Microsoft Azure is a plus.

Behavioral and Interpersonal:

• Collaborative, team player with high standards and ethics.
• Can-do, how about now, how can I help attitude.
• Intellectually curious and a demonstrated drive to learn and grow skills.
• Systematic analysis and problem-solving ability.
• Ability to maintain composure and urgency in stressful situations.
• Ability to communicate issues and status clearly and consistently, both verbally and in writing.
• Natural ability to be transparent and open to feedback.
• Capacity to work in a high growth, fast-paced environment.

What's in it for you:

• 25 days of annual leave, 2 additional days off for volunteering
• Unlimited remote work policy
• Competitive remuneration package including an annual bonus
• Top-notch IT setup
• Comprehensive additional benefits such as mental health support, life insurance, food vouchers
• Additional health insurance - for you and your loved ones
• Annual wellness support allowance
• We support your growth and development with:
  • A variety of internal clubs and initiatives
  • External professional learning opportunities