Site Reliability Engineer

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

The Client Trading Experience Technology team is essential in supporting the operational reliability of real-time trading applications that operate 24x7x365 in locations across the world. We partner with multiple support teams to provide guidance and drive adoption of key reliability engineering practices in support of large-scaled mission-critical trading services. We are looking for skilled candidates enthusiastic about learning new and existing technologies to deliver solutions for the resiliency of our production systems. The role will require a high level of responsibility and accountability, yet has a foundational structure for professional development and career growth.

As a Site Reliability Engineer, you will be responsible for proactively preventing production incidents by supporting application releases in our software deployment pipeline. During Blameless Post-mortem, you will have the opportunity to recommend improvements to monitoring and other processes in production and work with respective teams to design and implement the recommendations. Work closely with development teams for symbol updates, server restarts, certificate and system account management and patching coordination when appropriate. Other key responsibilities include return to service activities, on-call rotation, and proactive monitoring.

Responsibilities include, but are not limited to:

• Practice Site Reliability Engineering mindset and solve problems through automation and instrumentation
• Partner with the Architects, Development Leads, Business Partners and other SREs in the team, to ensure implementations are architected and designed from the aspect of production resiliency
• Perform production support, application deployments and provide a rapid response for critical trading applications
• Proactively detect, troubleshoot, report and resolve all issues impacting production applications
• Proactively perform system monitoring, including reviewing system and application logs
• Implement and collaborate on solutions that increase the monitoring and observability of systems at scale
• Work with development teams to provide feedback and perform recommended upgrades
• Advocate for Schwab's Reliability Engineering principles, guidelines, and standards

What you have

• 5+ years of experience with large-scale enterprise system administration, application support or incident handling
• 4+ years of experience of RHEL Linux administration or Windows server administration
• 4+ years of experience with proven track record of supporting enterprise production environment while adhering to various DevOps & SRE frameworks
• 3+ years of experience building application dashboards for proactive monitoring, setting up Alerts, etc.
• 3+ years of experience with logging/application monitoring tools (AppDynamics, Splunk, Dynatrace, Thousand Eyes)
• 3+ years of experience supporting applications on Cloud operations such as AWS and Pivotal Cloud Foundry (PCF)
• 2+ years of experience supporting SQL Server, Mongo DB, Aerospike, Confluent, or Kafka
• 2+ years of experience using Atlassian tools Jira, Confluence, Bamboo

Preferred Qualifications

• Experience researching and building dashboards for Grafana and Prometheus
• Strong understanding & experience of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) such as Pivotal Cloud Foundry (PCF)
• Experience with Continuous Integration/Continuous Delivery pipelines (CI/CD)
• Understanding of High Availability Enterprise systems and leveraging tools to automate proactively and eventually predictive availability solutions
• Receptive, approachable teammate, with the ability to positively interact with business partners, technology teams, offshore, and professional services
• Strong advocate with excellent written and verbal communication skills

Hybrid Work at Schwab -

• Employees will have a consistent hybrid schedule, spending three days each week working from one of our corporate offices and two days working from remotely. This blend of in-office and remote work supports teamwork and on-site collaboration while giving employees the ability to spend some time working from home.
• To help employees get off to a strong start, new hires will spend four days a week working in the office for their first six months with Schwab. This is an incredible opportunity to work in person with colleagues and experience a strong sense of community while learning - all with the support and encouragement from your leader and those around you.