Site Reliability Engineer

Tickets.com, an MLB company, delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.

We are assembling a world-class team to build on these experiences and to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.

Tickets.com is looking for a Site Reliability Engineer passionate about building engaging products for our fans. 

The Opportunity: The Site Reliability Engineer will join the infrastructure team at Tickets.com while also working alongside MLB team members. You will lead the planning, managing, and scaling of mission critical transactional and analytic datastores and pipelines to ensure the business' complex data requirements are met and it can easily access high quality data in a fast, reliable, and safe manner.

Essential Job Functions:

• Ability to interface with all levels of employees
• Ability to work both independently with little supervision and in a team environment
• Prioritize unblocking your teammates, collaboration and knowledge sharing
• Ensures availability, security, integrity, and recovery of data, pipelines and data stores
• Define and configure relevant database metrics to ensure observability
• Create and maintain dashboards and reports to visualize database performance and health
• Create monitoring and alerting to trigger on error conditions, degradation symptoms and defined SLOs, as well as outages
• Develops and implements data store maintenance plans, including performing integrity checks, updating statistics and monitoring security and hardware resource utilization
• Work with peers to roll out changes to production environments and help mitigate and prevent data-related production incidents
• Work on automation of data store infrastructure and help engineering succeed by providing self-service tools
• Resolves performance, capacity, replication, and other distributed data, pipeline and data store issues
• Support and debug data production issues across services and all levels of the stack
• Provide timely incident response and participate in on-call rotations
• Continuously identify opportunities for process improvement and automation to enhance database performance, reliability, and efficiency

Requirements:

• Minimum of a bachelor’s degree in Computer Science, MIS or related degree and five (5) years of relevant experience including software or reliability engineering, database administration, data store programming experience or combination of education, training and experience.
• Ability to communicate clearly and effectively strong opinions on how to use technologies such as cloud, microframeworks, DevOps, automation, and observability tools
• Demonstrable experience engineering automation of triggers, alerts, and remediation and a passion for reducing toil
• Have written code in a compiled language that runs in production somewhere
• Have written code in interpreted languages
• Experience in Oracle 19c, Postgres, Mongo, Change Data Capture, data and data store monitoring, management and support
• Experience with OLTP, OLAP as well as PL/SQL code development and tuning
• Experience in Linux OS and shell scripting
• Extensive experience in performance tuning and analysis
• Strong ITIL principles are a plus
• Capacity planning for all aspects of a data store system (storage, compute, memory, etc.)
• Understanding of networking and connectivity and how it relates to a data store environment
• Excellent problem solving and troubleshooting skills
• Ability to work non-standard shifts including nights and/or weekend on-call responsibilities
• Dedicated to continuous improvement of yourself and our SRE/DBRE capabilities
• Background in data engineering, data science, or even data analysis
• Understand industry best practices for scaling data platforms

Key Technical Traits

• APIs and microservices: REST, Web, Graph
• Database Solutions – Oracle, MYSQL, MSSQL, CloudSQL, NoSQL
• Cloud Providers: Oracle Cloud Infrastructure, Google Cloud Platform, AWS
• Real-time log/event monitoring – DataDog, Stackdriver, Oracle Enterprise Manager, Oracle Cloud Monitoring, SolarWinds, Splunk, SumoLogic, OpenTelemetry
• Scripting: PL/SQL, Shell
• Secured Access and control – Okta SSO and MFA, MS Active Directory, DataSafe
• Software Development tools – Jira, GIT, Jenkins, ArgoCD, Terraform
• Compliance: PCI DSS, SSAE18/SOC 1

Salary Range is $140-160K

We offer an Outstanding Benefits Package that includes:

• Medical
• Dental
• Vision
• STD & LTD
• 401K Retirement Plan
• Basic Life & AD&D
• Supplemental Life Insurance
• Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)
• HSA & FSA
• Legal Plan
• Pet Insurance
• Tuition Reimbursement
• Flexible Hybrid Work Environment
• MLB Tickets

Tickets.com is an Equal Opportunity Employer. Please click here to view our CCPA.