Site Reliability Engineer

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
As a SRE Engineer you will work in an agile collaborative environment to build deploy configure and maintain systems for the IBM client business. In this role you will lead the problem resolution process for our clients from analysis and troubleshooting to deploying workarounds or fixes. Working closely with our worldwide teams you will have a unique opportunity to gain first-hand experience with the latest technologies and be supported by a global team of IBMers to grow your own technical skills and develop your career. This role may require some attention after normal working hours in order to troubleshoot and resolve production issues experienced by clients. This role may also require shifting working hours as needed basis for follow-the-sun coverage.

As a SRE Engineer you will:

• Be the point of contact for clients responsible for the management and ownership of client service requests
• Identify and investigate issues using troubleshooting techniques in order to provide advice and guidance to clients
• Work in a global team located in US Canada Ireland China India and Australia collaborating with IBMers to share recommendations solutions and ideas
• Look for enhancements and innovative solutions to help the services scale and improve existing technical support tools procedures or processes.
• Develop and enhance your technical knowledge via projects and assignments as well as through IBM’s world class learning platform
• Be on on-duty rotation including weekend and holiday support as needed basis.

Required Technical and Professional Expertise

• 0-2 years of experience in a software development and delivery role
• 0-2 years of experience in Cloud/DevOps engineering and/or Linux administration
• Familiar with at least one major public cloud provider or large scale private/hybrid cloud using container orchestration
• Familiar with a modern configuration management framework (Puppet Ansible Chef etc.)
• Production familiarity with one or more monitoring frameworks (Nagios Prometheus etc.)
• General scripting skills in at least one language (BASH Python Ruby etc.)
• Familiar with source control management such (git subversion etc.)
• Understanding of software development life cycle and delivery process
• Ability to manage multiple projects while ensuring that commitments and timetables are met
• Ability to partner with internal stakeholders to design operational solutions
• Goal oriented forward thinker that can provide solutions for complex technical problems

Preferred Technical and Professional Expertise

• Production Kubernetes/OpenShift experience strongly preferred
• Familiarity with change management workflows
• Familiarity with ELK/EFK stack (ElasticSearch Logstash/Fluentd and Kibana)
• Familiarity with SQL and/or NoSQL datastores (DB2 and Oracle data services)
• Familiarity with distributed event streaming platform (Kafka etc)
• Familiarity with application load balancing concepts (F5 ELB etc)