Site Reliability Engineer

We are seeking a results-driven, team-oriented, self-motivated professional who combines broad technical skills with a high degree of effective communication and collaboration for the position of Site Reliability Engineer working on our Content Platforms and/or Publishing Systems running on various On-Prem platform with some interaction with AWS.

You will be part of a team of Software Engineers and other SREs providing operational support services for many of our Publishing Systems. They serve as a primary point of contact with development groups, data center partners, and other operations teams. Responsibilities include ensuring application stability and performance, change review and oversight, on-going process and technical improvements, and escalated production incident response for several publishing products. You will be involved in on-boarding and ensuring operational readiness and ongoing supportability of new and existing applications and components. You will also partner closely with the Application Service Request (ASR) team who provide around-the-clock level 1 incident response and deployment services for our production and pre-production environments. This position requires some flexibility in work schedule as support is need off hours.

About the Role:

In this role of SRE, you will:

• Partner with engineering teams on various On-Prem projects that evolve stability and supportability of production and pre-production publishing application systems, infrastructure and environment.
• Respond to incidents - identify problems, determine mitigation steps, determine root cause, identify preventative actions, communicate status with the team and stakeholders.
• Automate existing manual development process
• Implement non-functional requirements in prod and pre-prod to ensure system availability, scalability, performance, monitoring, alerting and efficient incident troubleshooting.
• Act as a point of contact for developers and business partners for specific areas of focus.
• Proactively share knowledge with colleagues.
• Creates and maintains well-written documentation, such as deployment procedures and troubleshooting guides.
• Provide on-call support on a scheduled basis.
• Analyzes customer problems of moderate complexity & scope of impact
• Mitigates customer impact of issues and recommends and executes work arounds
• Identifies options for problem resolution and initiates action
• Engages others as appropriate and escalates as required
• Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults
• Proactively monitors production and nonproduction environments and/or applications
• Conducts root cause analysis and correlation of other system and/or application problems of moderate complexity.
• Participates in project planning sessions with team members.
• Manages multiple and sometimes competing priorities with guidance.

About you:

You're a fit for the role of SRE if you have:

• A four-year degree in computer science or a related field, or equivalent work experience is required
• 1+ years of operations or development-related experience is preferred but not required.
• Familiarity with a scripting and markup languages (i.e. Python or Java)
• Familiarity with Jenkins
• Familiarity with monitoring/logging tools (Datadog, ELK, Nagios, PerfStat)
• Familiarity with Amazon Web Services
• Ability to support a variety of applications, crossing multiple platforms,
• Ability to solve problems independently and coordinate with multiple support/development/user groups
• Ability to articulate/analyze technical issues,
• Ability to communicate effectively with technical staff, management and business team members.

Preferred Qualifications

• ITIL Foundation (V3) certification - Experience of handling Events/Incidents/Problems/Change/KEDBs under pre-defined SLAs
• Experience in managing compliance related tasks on multiple on-prem platforms (Unix/Linux/Windows/MF etc.) - including the OS patching, DB patching, Certificate renewals etc.
• Understanding of networking principles and database technologies
• Familiarity with publishing applications and architecture
• Data Center and/or software development experience

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-JF1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.