Site Reliability Engineer

We are seeking an experienced and customer-focused Site Reliability Engineer (SRE) to join our Managed Services team. In this role, you will support the team responsible for managing clients’ hosted cloud applications and accounts, ensuring their stability, scalability, and performance. Reporting to the Head of Managed Services, you will collaborate with engineers and Atlassian administrators to address customer needs, enhance automation, resolve technical challenges, and implement scalable, efficient solutions.

If you excel at maintaining reliable systems, driving operational excellence, and delivering exceptional customer experiences, we encourage you to apply.

What you will do:

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Support and Operations:

• Ensure application availability, stability, and scalability in hosted environments.
• Implement infrastructure and application changes to maintain optimal performance.
• Monitor system architecture using automation and custom solutions.
• Proactively address client issues, facilitate requests, and provide recommendations based on best practices.

Process Improvement and Standardization:

• Develop and document standardized processes for scalability and efficiency.
• Create detailed specifications to ensure consistent service delivery.
• Collaborate with solution architects and other technical experts to design and implement cross-functional solutions.

Customer Engagement:

• Partner with clients to address technical needs, provide updates, and ensure satisfaction.
• Troubleshoot complex application issues in collaboration with clients via tickets or video calls.

On-Call and Team Collaboration:

• Participate in 24/7/365 support coverage, including on-call rotations.
• Contribute to a collaborative, team-oriented work environment with daily stand-ups and shared goals.

Qualifications & Skills:

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Technical Expertise:

• 7+ years of experience with Linux OS (Ubuntu, CentOS).
• Strong knowledge of the Atlassian stack (Jira, Confluence, Bitbucket, Bamboo), including administration at both application and infrastructure levels.
• Proficiency in AWS services (EC2, RDS, EBS, S3) or other similar cloud platforms on MS Azure and at least 2 years of hands-on system administration or application support in AWS.
• Familiarity with infrastructure monitoring tools such as ELK, Splunk, New Relic, or CloudWatch.
• Proficiency with automation tools like Terraform, Ansible, or CloudFormation.
• Experience with database technologies, including MSSQL, MySQL, PostgreSQL, or NoSQL databases.

Problem-Solving and Support Skills:

• Ability to analyze and optimize existing environments for performance improvements.
• Proven experience troubleshooting complex application issues with clients.
• Strong understanding of IT change management processes and DevOps tools (CI/CD).

Compliance and Security:

• Knowledge of information security standards and regulatory compliance (SOC, PCI, HIPAA).

Soft Skills:

• Excellent communication skills with a professional, empathetic approach to customer interactions.
• Strong organizational and time-management skills.
• Detail-oriented with a commitment to quality and customer satisfaction.

Education and Certifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

This is an excellent opportunity to be part of a dynamic, customer-centric team dedicated to delivering reliable, innovative cloud solutions. Join us and contribute to driving our Managed Services practice forward!

What We Believe In

At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.

Equal Employment Opportunity Statement

Cprime is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.