Site Reliability Engineer

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft appealing and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Adobe's Magento Customer Engineering team is looking for a Senior Site Reliability Engineer to join our Cloud Operations team.

As a high-growth, e-commerce company, we are looking for an experienced SRE with a heavy emphasis on backend operations support. We define, create, and operate Magento's e-commerce platform that includes client experience, build, and deploy analysis, production applications, and infrastructure. At Magento, we have a proven history of delivering successful open-source software projects.

What You'll Do

• Tackle complicated issues with live cloud server environments and provide software configuration and tuning recommendations for optimal performance.
• Drive resolution automatization initiatives to mitigate recurrent issues.
• Write software layers, scripts, deployment frameworks, tracers, monitors, self-healing/auto-remediation tools and automate the processes.
• Maintain business continuity by identifying and driving chances to create systems highly resilient and human-free.
• Even after self-healing and automation done by you - if complex issues arise, get involved with troubleshooting and root-cause analysis of issues.
• Participate in shared on-call schedule [follow-the-sun model] managed across SRE & Engineering.
• Improve the observability of software by implementing the right monitoring, tracing, and logging.
• Excellent communication skills in your interactions with Internal and External Developers/Community/Merchants.

What You Need to Succeed

• Bachelor's degree in Computer Science or similar.
• 3+ years' experience working on PaaS/SaaS handling high transactional Linux setups providing critical 24x7 uptime.
• Experience in LAMP architecture stack including Elasticsearch, MySQL, PHP, Linux, Docker, Redis, ElasticSearch, and Jenkins.
• Proven experience in high-scalable container-based environments (Kubernetes, Docker Swarm, etc.).
• Confirmed experience in high-level languages: Bash, Python, Ruby, Perl, or similar.
• Experience working with hyperscale cloud providers (AWS, Azure, GCP, etc.).
• Extensive experience with Monitoring / Logging / Alerting systems.
• Intellectual curiosity to pursue the unknown and to continuously learn.
• Great communication, interpersonal, and teamwork skills to work with internal teams and our customers.
• Strong desire to work in a dynamic and fast-paced environment.
• Experience using/implementing CI/CD frameworks such as Jenkins, Travis, and Gitlab CI.
• IaaC is relevant in our stack-- hands-on using Chef/Puppet, Ansible, Terraform, etc is a plus!
• Participate in on-call pager rotation.

Preferred Qualifications

• AWS/Azure certification
• Linux Certification
• Kubernetes certification
• Other database experience/certifications SQL/non-SQL
• Experience in Lean, Six-Sigma, or Kaizen
• ITIL certification

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $101,500 -- $194,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.