Site Reliability Engineer

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As our first Site Reliability Engineer at Via, you’ll join our dedicated Support Operations team in the US in their mission to promote the most reliable tech in Transit. This role will include troubleshooting across service and infrastructure outages, doing root cause analysis for those outages, and performing actions to mitigate the incident. This team is crucial to the long-term success of our partners, and the impactful services they operate.

What You'll Do:

• Pursue active support for our partner services in outage scenarios, utilizing both documented process, and live problem-solving to restore service.
• Gain a deep understanding of our technology and backend infrastructure.
• Operate independently and with the broader Support Operations team to solve immediate and impactful challenges.
• Work with cross-functional stakeholders internally and our partners externally to document outages and communicate solutions.
• Assist in building support processes for scale and quality.

Who You Are:

• A fast-learner: you can quickly master concepts, disciplines and methods.
• A self-starter who can operate independently in ambiguous challenges.
• 2-5 years of experience in working and troubleshooting production workloads.
• 2-5 years of experience in Linux, AWS Cloud, and Networking basics (OSI layers, debugging, and troubleshooting general networking issues).
• Scripting skills with tools such as Python or Bash.
• Experience with any of the following tools and builds is a plus: Kubernetes, Prometheus, Grafana, Newrelic, Datadog, Gitlab, Github actions, Jenkins.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $85,000 - $110,000 per year