Site Reliability Engineer

Introduction
A career in IBM Cloud means you’ll be part of a team that transforms our customers challenges into solutions.
Seeking new possibilities and always staying curious we are a team dedicated to creating the world’s leading AI-powered cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers so the door is always open for those who want to grow their career.
IBM’s product and technology landscape includes Research Software and Infrastructure. Entering this domain positions you at the heart of IBM where growth and innovation thrive.

Your Role and Responsibilities
As a Site Reliability Engineer you will work in an agile collaborative environment to build deploy configure and maintain systems for the IBM client business. In this role you will lead the problem resolution process for our clients from analysis and troubleshooting to deploying workarounds or fixes.

Your primary responsibilities include:

• Monitoring the health of the IKS control plane and ensuring reliable operations
• Responding promptly to production issues and alerts
• Executing changes in the production environment through advanced automation
• Partnering with other SRE teams and program managers to deliver mission-critical services
• Supporting the development and enhancement of Platform-as-a-Service services
• Implementing and automating solutions that support IBM Cloud products
• Ensuring compliance and security integrity of the environment
• Collaborating with Engineering to troubleshoot and resolve production issues
• Providing technical escalation support for other Infrastructure Operations teams

Required Technical and Professional Expertise

• 2+ years of IT experience.
• Expertise in Kubernetes architecture including the latest features and security aspects
• Strong debugging skills in Kubernetes environments.
• Strong experience in programming with Python or Go with demonstrated ability to develop and maintain complex codebases.
• Proficiency in network configuration and advanced monitoring solutions such as Prometheus SysDIG and Grafana
• Experience in hands-on administration of cloud infrastructure particularly Kubernetes-based platforms.
• Skills in performance tuning and optimization of Kubernetes clusters including resource quota management scaling and efficient use of underlying infrastructure.
• Understanding of network protocols (TCP/IP HTTP etc.) and network configuration tools (e.g. CNI) specific to Kubernetes environments.
• Deep understanding of Kubernetes security practices including network policies security contexts role-based access control (RBAC) and the secure handling of secrets.
• Knowledge of automation and configuration management tools: Ansible Salt ChefTerraform
• Strong Linux skills for managing services across a microservices platform
• Ability to implement robust incident management strategies and frameworks
• Experience in performance optimization of Kubernetes clusters
• Understanding of disaster recovery planning and high availability setups in Kubernetes environments
• Excellent written and verbal communication skills with a willingness to take on call-out responsibilities
• Experience establishing and improving procedures within a mission-critical environment

Preferred Technical and Professional Expertise

• Hands-on experience with any one of cloud infrastructures (IKS AWS Azure GCP) and integrating cloud services for storage security and databases
• Knowledge of Slack bot automations for infra/cloud maintenance and SRE-based automations
• Active participation in Kubernetes communities and forums
• Vendor management skills to ensure optimal service levels and cost control
• Ability to mentor and train teams on Kubernetes best practices and operational strategies