Site Reliability Engineer

Description

Sprout Social is looking to hire a Site Reliability Engineer to the Engineering team.

Why join Sprout’s Engineering team?

With collaborative cross-functional teams that span mobile, front-end, back-end, QA and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career. 

What you’ll do

• Create “Paved Roads”: standard production-ready technology that all of our engineering teams can leverage to deliver value quickly.
• Work to improve all aspects of engineering through automation, observability of metrics, and clear processes in order to build sustainable and fault-tolerant solutions.
• Partner closely with product engineering teams to provide subject matter expertise to ensure excellent outcomes on new feature releases and critical functionality.

What you’ll bring

We are looking for a creative, collaborative, highly motivated, and pragmatic engineer to help us design and build reliable, scalable, performant systems that empower engineers to rapidly and safely deliver value to our customers. If this sounds like you and you want to be on a team that has a huge impact across all of engineering, we’d love to talk with you!

The minimum qualifications for this role include: 

• 1+ years of experience building and maintaining reliable systems in a Linux/Unix environment 
• 1+ years experience with one or more infrastructure-as-code or configuration-as-code tools, such as: Terraform, Chef, Ansible, SaltStack, etc.
• 1+ years experience in writing code for automation in one programming language, such as Python, Java, Golang, or Ruby

Preferred qualifications for this role include: 

• 1+ years experience with one or more Cloud providers; AWS, GCP, or similar
• 1+ years experience operating, configuring, and maintaining Kubernetes clusters 

How you’ll grow

Within 1 month, you will:

• Complete Sprout’s New Hire training program
• Receive feedback on pull requests through active pairing with teammates
• Collaborate with your team members and fellow engineers to deliver value to our customers and numerous internal engineering teams
• Interact with our hosting platforms and perform operations tasks

Within 3 months, you will:

• Become familiar with and perform many operational tasks
• Learn about how our teams use our streaming data pipeline built with NSQ
• Complete your first project that may include writing a Terraform module, a Kubernetes deployment, or upgrading and integrating pieces of Sprout’s infrastructure
• Focus on code quality with meaningful test coverage and legibility
• Participate in code reviews and give feedback to team members
• Contribute to our team’s culture of continuous improvement through retros and experimentation-oriented thinking
• Lean on our monitoring tools such as Graphite, Grafana, and Nagios to troubleshoot production performance or stability issues
• Join our on-call rotation (don’t worry, you’ll shadow someone first and we’ve got your back!)

Within 6 months, you will

• Form a career growth plan with your manager and begin working toward it
• Write design documents and gather feedback from your peers for new projects that you take on
• Accidentally break something, recover, and learn from it
• Interact with, maintain, and troubleshoot distributed, highly-available systems with our other engineering teams
• Build connections with members from other teams through collaboration and active networking
• Proactively identify, document, and schedule future work to be done with focus on eliminating operational toil

Within 12 months, you will

• Be self-sufficient in at least one large area of our codebases and services with a high-level understanding of the rest
• Leave code in better shape than before
• Influence other developers and be a guide for following best practices
• Continue growing your knowledge of our environment and services
• Take ownership over small-to-medium projects from technical design through completion, and proactively communicate risks and challenges to your teammates
• Continually learn new systems and elevate everyone’s knowledge as you share what you’ve learned with the rest of the engineering team
• Build effective working relationships between our Chicago and Seattle engineering teams
• Retire end-of-life services or technologies and roll out new ones to continuously keep our systems up to date and follow engineering best practices
• Be encouraged to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout developers
• Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. You can confirm the pay zone for your specific location with your recruiter during your interview process. For this role, our current base pay ranges for new hires in each zone are:

• Zone 1: $125,000 to $145,000 USD annually
• Zone 2: $130,000 to $155,000 USD annually

Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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