Site Reliability Engineer

Job Requisition ID #

22WD64729

Position Overview

Do you thrive in an environment where you can work on engaging and challenging projects? Every year Autodesk hires talented engineers to join our global teams and benefit from unlimited access to our technology and industry mentors. If this sounds like youlet's talk.

We are expanding our support team for the Cloud Enablement and Workplace organization, part of Enterprise Systems & Experience organization, to enhance the company's IT systems, applications, and processes.

Our engineering culture will empower you to make effective decisions, work collaboratively, and take accountability for engineering projects at the core of the company.

We are seeking for an experienced SRE to help guide our journey towards becoming a world-class engineering team. Located in Eastern Time Zone preferably near Novi, MI. Seeking the new lead for cloud application administration for Jira and Confluence.

Responsibilities

• Provide technical oversight for the engineering staff to ensure quality and timely delivery of solutions, including project analytics and reporting
• Leverage industry-leading/modern practices that allow for rapid iteration and customer-centric experiences, adopt and partner in the evolution of existing engineering, automation, and support practices currently in-place
• Serve as primary point of contact and first point of escalation for Jira, Confluence and Secrets management services
• Operate, maintain, and troubleshoot Data Center versions of Jira and Confluence
• Collaborate with team members on support, maintenance, and troubleshooting of other enterprise applications such as Vault, Secret Server, JetBrains, Stoplight, and Autodesk custom software applications
• Manage resource allocation and prioritize work to ensure resource effectiveness
• Lead and ensure in-depth analysis of problems and initiate corrective actions and implementation of preventative measures
• Interact with and support customer's ad-hoc questions through Slack and other service delivery and operations platforms
• Engage with customers to understand business requirements and determine the best implementation path
• Install, test, and implement new versions of applications or platforms
• Ensure the reliability and security of applications and the associated infrastructure
• Troubleshoot integrations to and from numerous external systems
• Implement corrective actions to avert system degradations or possible outages from OS and application layer
• Collaborate on development and platform administration efforts that are aligned with strategic goals using the Agile practices
• Define and document best practices, policies, and standards that ensure a resilient highly available service stack that delights internal customers
• Assist and mentor L1/L2 services teams to deliver high caliber, zero-touch and automated support for Jira, Confluence, and other applications

Minimum Qualifications

• Bachelor's degree, preferably in Computer Science, Computer Engineering, or related quantitative field, or equivalent experience/certifications
• In-depth experience in configuration and support of Jira and Confluence, including integrations and a diverse assortment of apps
• Deals well with ambiguous or undefined problems; ability to think abstractly and guide others
• Comfortable performing requirements analysis, interfacing with stakeholders of various levels and documenting solutions
• Effectively work as a member of a highly adaptable, multi-discipline team
• Ability to work in a collaborative, cross-team/Geo model to ensure successful management of operational tasks (setting resolution expectations, ensuring proper escalation, and/or hand-offs as needed, etc.)
• Proficient in articulating technical topics to non-technical audiences both in writing and in person
• Experience with Linux and Bash; comfortable on the Unix command line
• Demonstrable IT knowledge commensurate with DevOps in an Enterprise in the public cloud (AWS)

Preferred Qualifications

• 6+ years of experience in Technical Support for an enterprise applications including Jira and Confluence
• Working knowledge of the following Amazon Web Services: EC2, S3, Lambda, Auto-Scaling, DynamoDB/Aurora, CloudWatch/Trail, and Terraform
• Knowledge of / experience with one or more major enterprise applications
• Advanced interpersonal skills to effectively promote ideas, collaborate across teams and influence stakeholders to reach decisions
• Proven ability to communicate deep technical topics/solutions to non-technical stakeholders and guide the engineering team in doing so
• Strong passion and experience in delivering and supporting high-performance, customer-focused solutions
• Experience with leveraging Agile practices and related Scrum processes to rapidly deliver valuable technical and software solutions to the enterprise
• Ability to lead and manage change
• Strong verbal and written communication skills
• Successful implementation of process improvement initiatives
• Strong organizational, problem-solving, documentation, and analytical skills

The Ideal Candidate

• Familiarity with all or some of the following: AWS and associated services, Jira, Confluence, Jira Service Management, Vault, Secret Server, and ITIL practices

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At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

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