Site Reliability Engineer

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:

If you are passionate about new technologies, have a strong technical background, and are looking for a fun environment where you can continuously expand your knowledge, you are the right fit for this role. The Production Reliability Engineering and Operations (PREO) org is looking for a quality-driven Site Reliability Engineer who is ready to constantly challenge his/her mind with a mixture of troubleshooting, code developing, hacking, networking and more.

Job Description:

Meet our Team:

The Production Operations (Prod Ops) team is part of the PayPal Command Center. The Command Center Site Reliability Engineers are the core of the response team for critical incidents that affect PayPal's merchants and customers. In addition to actively contributing to PayPal's monitoring and automation platforms, Production Operations engineers will leverage their system knowledge and software engineering skills to quickly identify and remediate production impacting incidents.

Your Way to Impact:

In this role you will directly contribute to maintaining the availability of the PayPal production site and improving its reliability. You will work on troubleshooting complex production site issues that affect our merchants' and customers' ability to use the PayPal products. You will help with automation involving monitoring and site management. Ultimately you will work on finding long term solutions to problems.

Your Day to Day:

• First responders to any system and application events/impacts that are detected in the PayPal Command Center by various monitoring systems.

• Develop and enhance production monitoring and management capabilities leveraging existing platforms and tools.
• Work independently and within a team to triage and remediate production system and application incidents.
• Handle escalations from PayPal partners about critical issues
• Work with Technical Duty Officer and other support teams inside and outside the Command Center in troubleshooting, escalating, and resolving critical site incidents.
• Identify recurring system and application issues and work with cloud teams, infra teams, product development, vendors and other stakeholders in investigating and resolving causes.

• Send external communications regarding outages to PayPal merchants, partners and customers.
• Maintain accurate documentation of site incidents, including impact details, timelines, steps taken for mitigation / resolution.
• Develop and maintain technical documentation for all PayPal operations interacting with the live site.
• Schedule: Work in 12-hour shifts in a 4-shift rotation model Sunday through Tuesday and alternate Wednesdays. On-call support may be required occasionally

What You Need to Bring:

• A successful candidate will have at least 1 year of experience in software development or technical support or operations experience.
• Excellent troubleshooting, debugging and problem-solving skills required.
• Expertise in Linux System Administration.
• Experience in incident management preferred.
• Experience with load balancing principles (F5 & Avi) a plus
• Familiarity with infrastructure/cloud technologies (GCP, AWS, Azure) preferred.
• Knowledge in Systems and multi-tier application and Network Troubleshooting a plus
• Familiarity with configuration management and automation (e.g., Puppet, Ansible) a plus

• Experience programming in core java or python is required.
• Experience with scripting languages (Shell & Python).
• Expertise in CORE Java concepts and JavaScript.
• Experience with database concepts (SQL or NO SQL).

• Experience with GitOps and OaC preferred.
• Demonstrable knowledge of Terraform, Jenkins, Artifactory, a strong plus.

• A BA/BS/master's degree in the field of user experience, research or related field is preferred but not required

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.