Site Reliability Engineer

Project Description

You'll be working in the Hosting stream in Nashville within the Integration crew, where the team is primarily responsible for ensuring the correct operation of the global infrastructure so that it can support our complex business environment. We help by providing advice to our clients as well as optimizing the solution to meet their needs. You will need to be able to work across multiple teams located in multiple locations across the globe.

We are a group of professionals who enjoy identifying areas of improvement and engineering better solutions. As a crew, we do our best to create a supportive environment where each of us feel appreciated and have a chance to develop professionally. In our agile operating model, crews are aligned to larger products and services fulfilling client needs and encompass multiple autonomous pods.

Responsibilities

• provide SME level support for Web Technologies.• handle complex issues and problem management• perform risk and security self-assessments across Web Infrastructure platforms• leverage automation and development technologies to execute operational stability and maintenance tasks• determine the reliability of our digital products, technology services, and the infrastructure that underpins them• minimize the risk and impact of failures by engineering operational improvements, such as predictive monitoring, auto scaling or self-healing• respond to production incidents to gain first-hand experience of operational hotspots and to identify the root causes of problems• collect and analyze operational data, define and monitor key metrics to identify and communicate areas for improvement• apply a broad range of engineering practices with a focus on reliability, from instrumentation, performance analysis, and log analytics to automated testing, deployment, and operations• ensure the quality, security, reliability, and compliance of our solutions by applying our digital principles and implementing both functional and non-functional requirements

Skills

Must have

• ideally 8+ years of experience in a similar position focused on web technologies• Bachelor/Master's Degree or equivalent focusing on Information Technology• proficient in managing web hosting products such as Apache Tomcat, IBM WebSphere Application Server and IIS in a large and complex environment• good knowledge in scripting and programming languages (Python/Javascript/Shell/PowerShell)• knowledge in Chef, Puppet, Ansible, Kubernetes, IP Center or any automation technology• good understanding of infrastructure principles and system inter-dependencies outside the web hosting environment (e.g. networking, databases)• interested in learning new technologies and practices, reuse strategic platforms and standards, evaluate options, and make decisions with long-term sustainability in mind• strong communicator, from making presentations to technical writing, fluent in English

Nice to have

• knowledge on Azure Cloud or Pivotal Cloud Foundry platform• ITIL process know-how for incident, change and problem management

Languages

English: C1 Advanced

Seniority

Senior

Relocation package

If needed, we can help you with relocation process. Click here for more information.

Vacancy Specialization

DevOps

Ref Number

VR-96771