Site Reliability Engineer

Why Work at Reputation?

• We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
• Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
• The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
• We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
• Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

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Job Summary:

Responsible for the day-to-day maintenance of the application systems in production, including tasks related to identifying and troubleshooting application issues, issue resolution and handling escalations, application outages etc. Appropriately route and manage incidents to other Area teams such as Infrastructure, QA, and Product Engineering. Responsibilities also include log analysis and performance troubleshooting. Candidates should be able to work in shifts.

Responsibilities:

• You will be part of the team dedicated to management of all applications in Reputation Cloud platform

• Responsible for the monitoring day-to-day health of the applications and catch issues before it becomes an escalation 

• Handle customer escalations, get on-call with Support or Customer in triaging issues, do initial analysis, set SLAs

• Appropriately route and manage incidents to other Area teams such as Infrastructure, QA, and Product Engineering.

• Fix issues if something that is within your purview either by changing configuration or submitting Pull Requests 

• Build monitoring dashboards, alerts, configuring rules for alert thresholds

• Willingness to work in shifts (early morning or late evenings)

Qualifications:

• Candidates with at least 3 years of Technical Support or SRE experience

• Very good in writing SQL queries, build reports using SQL queries 

• Experience of tools like Google BigQuery, Data Studio is a plus

• Have hands-on experience in log analysis and exposure tools like ELK or SumoLogic or Splunk or Data Dog etc.

• Decent programming skills and scripting skills

• Programming language like Java preferred, scripting with Python or Shell scripts

• Exposure to no-sql databases like Mongo, Elastic big plus

• Worked in cloud environment like Google Cloud Platform/AWS

More on Reputation.com...

The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet CMOs are at the mercy of algorithms they don’t control on Google, Facebook and thousands of specialty sites – where no amount of marketing spend can offset the negative impact of a weak online reputation.

Reputation.com invented the online reputation management (ORM) category and continues to lead the charge with the only proven, unified platform and innovative, customer-driven solutions.

Our Reputation Score is an indispensable index for every business, and the true measure of how a business is found, chosen and experienced by consumers Large, global businesses across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage and more use our platform to:

**Monitor, request and respond to online reviews

**Improve star ratings and search result rankings

**Audit and maintain business listings and location directories across the web

**Manage social media engagement and advertising

**Make operational changes to improve customer experience

**Maximize customer retention and revenue

Reputation.com is a World Economic Forum Global Growth Company and is funded by the same top-tier venture capital firms that backed Google, Skype, Intuit and Microsoft.

We are an equal opportunity employer and value diversity at our company.  We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Applicants only - Recruiting agencies do not contact.