Site Reliability Engineer

About Brightpearl by Sage

Recently acquired by Sage, Brightpearl is an award-winning tech business, named one of 2022’s Best Places to Work in the heart of downtown Austin, as part of one of the fastest-growing technology companies in the city, the state and far beyond.

The acquisition of Brightpearl and Sage, accelerates our strategy for growth, including scaling Sage Intacct, broadening the value proposition for mid-sized businesses, and expanding Sage’s digital network.

Why you would love to join us

Brightpearl by Sage is the number one Retail Operating System for brands and retailers. We manage everything ‘after the buy button’ so that our customers can focus on growing fearlessly. “People First” is one of our core company values, so before we get too into your day to day, here’s a taster of what we bring to the table:

• The opportunity to work with talented people
• A transparent leadership team
• Flexible working and generous holiday allowances
• A diverse and inclusive workplace
• Fantastic progression opportunities in a high growth business
• Opportunity to collaborate and share success through company-wide socials and All Hands

Location: Open to 100% remote only within the following US states AZ, CO, IL, FL, MD, NE, NC, OH, PA, TN, TX, UT, VA and WA.

About the Role
Brightpearl by Sage exists to automate retail. We manage over 10m transactions and $2bn of business a year with our cloud platform. We are looking for a talented Site Reliability Engineer to join the team.

The Site Reliability Engineer will help to deploy, manage, fix and reinvent the tools, services, and components that the software engineers rely on to automate our services and keep them operational. Your internal customers are your engineering colleagues, and through close collaboration, support, and exchange of ideas, we share a common goal to serve our external customers and grow through learning and innovation.

Reporting to the Engineering Manager, you will be part of our Site Reliability team. You will have the opportunity to utilise a wide range of technologies and tools. Training and support will be provided where relevant, therefore having exhaustive experience across all our technologies is not a necessity. At Brightpearl by Sage, we pride ourselves in providing a collaborative environment that ensures we produce leading products across web and native applications.

You will work with our product delivery teams around the business to provide them with the support, tooling, and knowledge to achieve great results. Ultimately, you will be passionate about the quality of software developed at Brightpearl. Your aim will be to ensure the systems we develop are highly available, low latency, robust to unexpected failures, scalable to high levels of load, cost-effective, and secure.

Your day-to-day

• Working with software engineering teams to help plan and deliver solutions, ensuring they are highly performant, reliable, and secure.
• Investigating new approaches and technologies to support our development teams in gaining improved observability, performance, reliability, and security.
• Proactively monitoring performance and reliability of systems at Brightpearl. Helping the Site Reliability team to define acceptable standards for key metrics. Identifying necessary improvements and working with developers to deliver them.
• Gathering data and presenting it to the wider business to help share an understanding of the reliability and performance of our systems.
• Documenting our tooling and best practices for both technical and non-technical audiences.
• Supporting the technical response to outages and incidents and designing and implementing improvements to our systems to prevent a recurrence.
• Working closely with the DevOps team to ensure the infrastructure to run our systems is in place, that it is secure, and that we have the means to ship code in a safe, reliable, and continuous manner.

What are we looking for from our new Site Reliability Engineer?

• Technology Skills
• AWS
• Configuration tools - Terraform / Ansible
• High-level understanding of Containerisation technologies (Kubernetes / Docker)
• Professional Skills
• Desire to collaborate with a global team to roll out new features, oversee frequent releases to production and improve the infrastructure within a Product Delivery environment
• Experience using CI/CD pipelines to support automated testing and deployments
• High-level understanding of how SaaS applications work within a hosted environment using technologies such as docker and Kubernetes.
• Experienced in at least some of the technologies and languages we use, Golang, Java, React, Cucumber, Gatling, PHP, Spring, BDD, Gitlab, GoCD, rabbitMQ, DDD, Kafka, K8s, AWS, Atlassian

Ensuring a diverse and inclusive workplace where we collaborate and learn from each other is core to Brightpearl’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a supportive place to work.