Site Reliability Engineer(Contract)

Role Purpose
Min 1-1.5 yrs. of experience on Avaya voice Platform.
24 * 7 support
Monitoring and providing break fix services to DHL offices in Chennai.
Configuration of extension and Agent ID.
Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices.
Should know how to take trace.
Providing technical support to end user on Avaya and related queries.
Should be well experienced on Avaya IP phones installation, configuration and troubleshooting.
Should familiar with Avaya Phone configuration techniques.
Should have hands on experienced on Avaya software such as 1x telecommuter or any other soft phone techniques.
Should have the knowledge on vector, VDN and announcement.

Should know the ACM ( Avaya Communication Manager) and Gateway function in detail.
Troubleshooting, logging calls for L2 incidents follow up with Service provider until closure of incident.
Hands on experienced on Avaya dialer techniques, Skype, Audio code etc
Coordination with Malaysia and purge team ( DHL ITS team) for L2/ L3 support.
Monitoring of Trunk
Monitor of PRI lines ( MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel etc.
Attending to monitor and breakdown calls of PRI/ BRI leased line at L1 level & follow up with service provider.
Work with internal & external stakeholders to address the incident.
Familiar with service desk ticketing application.
Vendor management.
Managing end-to-end user queries related to Avaya and related device.
Reasonable English
Ability to work in window of 8am to 8 pm. ( 9hrs rotational shift)
Ready to work 6 days week
Readiness to work on week offs sometimes on need basis
Avaya voice skills experience is a must
Client interview to happen post which position shall be closed
Candidate worked on call center environment will be right fit for the requirement.
Candidate from VIS network and AGC Company will be preferred.

1) 247 support Availability; 8 8 Support; 9 hours working Monday to Saturday; Rotational shift except Night
2) Monitoring and providing break fix services to DHL offices in Chennai.
3) Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices.
4) Providing technical support to end user on Avaya and related queries.
5) familiar with Avaya Phone configuration techniques and have the knowledge on vector, VDN and announcement.
6) L2 incidents follow up with Service provider until closure of incident.
7) Hands on experienced on Ameyo dialer techniques, Skype, Audio code etc
8) Coordination with Malaysia and purge team ( DHL ITS team) for L2/ L3 support.
9) Monitoring of Trunk and PRI lines ( MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel etc.
10)Work with internal & external stakeholders to address the incident.
11)Familiar with service desk ticketing application.
12)Vendor management.
13)Managing end-to-end user queries related to Avaya, Audio, Ameyo dialer and related device.
14)Good English
15)Ability to work in window of 9am to 6 pm. ( 9hrs rotational shift)
16)Ready to work 6 days week
17)Readiness to work on week offs sometimes on need basis

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