Site Reliability Engineer(Contract)

JD For Technical Remote Desk: -

• Will be the first point of contact for users seeking technical assistance over the phone
• Must have experience in handling end user issues remotely and perform remote troubleshooting through diagnostic techniques and increase FCR
• Strong Technical knowledge in supporting End user issues on Hardware, Win OS, Messaging, Applications, Outlook 365, AD Exchange server etc.
• Provides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.
• Focus on building good working relationships within the team and other Resolution Groups
• Remain well versed in help desk policies, procedures, standards and documentation
• All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime.
• Good Communication skills and Confidence while handling calls remotely
• Experience working in Remote Support Tool, ITSM Ticketing Tool, Corporate Technology

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