Site Reliability Engineer I

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
We are seeking service-focused SREs to ensure reliable delivery of projects (and food!). Our Delivery SRE team is looking for qualified candidates. SREs in this vertical embed within their Software Engineering counterparts and co-own critical application and service designs. We ensure that the bar of the software we're building is high, that Service Level Objectives (SLOs) are rigorously well-designed and achievable, and that we have all the telemetry we need to make informed decisions about how to scale our services.
The Day to Day

• SREs in the "Runtime Engineering" org embed within the Software Engineering verticals. You will co-own critical production service designs to ensure a high bar of reliability is achievable and measurable.
• You'll drive reliability and observability improvements in the services within your embedded vertical. Using SLOs and other telemetry data, you'll help your team make informed decisions on where reliability challenges may exist and help design and build solutions to improve them.
• You'll build and improve internal tools and automation software to make maintaining production services easier and safer.
• You'll champion and lead reliability-focused practices such as Failure Analysis, Load and Capacity Planning, Service Reviews, Architecture Designs, Incident Postmortems, and others.
• You'll be a subject matter expert on how the platform operates and a contact point for software engineers.

What you'll need

• Software Engineering experience: Python, Java, Go, or a similar object-oriented language
• Microservice Architecture and Application design experience
• Distributed monitoring experience: SLOs, metrics, tracing, etc
• Working knowledge of Cloud technologies (AWS, GCP, Compute/Containers, Storage, etc)
• Technical writing, documentation, communication skills
• Highly trafficked web-based service experience

About Our Tech

• Tooling / Automation Code: Python
• Service Code: Java (Spring/Guice) REST / RPC
• Monitoring: Datadog, Splunk, Lightstep
• Cloud (AWS) Technologies: EC2, S3, ElastiCache (Redis/Memcache), Kinesis, Lambda, etc
• Data Tech: Cassandra, ElasticSearch, Redis, Memcache, Kafka
• Principals: Always hot+hot (N+1 datacenters, external providers, etc), cache all the things, secure from the start, load / unit / functional tests for everything, measure everything (metrics)

And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. We believe in giving back through programs like the Grubhub Community Relief Fund, and provide our employees opportunity to support causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].