Site Reliability Engineer III

Overview

This is a Hybrid Opportunity at our Arlington, TX office (3 days remote, 2 days onsite)

Why GMF Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-long history. We are data junkies and trust in data and insights to advance our business objectives.

We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as the auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.

We are building global platforms, LATAM, Europe, China - and we are looking to grow our high-performing team.

GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers and business.

The Site Reliability Engineering (SRE) team provides leadership, direction, and accountability for building and running large-scale software systems. As a Site Reliability Engineer, you will identify and deliver automation solutions designed to ensure high availability and resiliency using your expertise in software development, complexity analysis, and scalable system design. Strong collaboration skills will be required to work closely with other engineering teams to ensure services/systems are highly stable and performant, meeting the expectations of our business partners and end users.

Responsibilities

About this role:

The Site Reliability Engineering (SRE) team provides leadership, direction, and accountability for building and running large-scale software systems. As a Site Reliability Engineer, you will identify and deliver automation solutions designed to ensure high availability and resiliency using your expertise in software development, complexity analysis, and scalable system design. Strong collaboration skills will be required to work closely with other engineering teams to ensure services/systems are highly stable and performant, meeting the expectations of our business partners and end users.

JOB DUTIES

• Guide the architecture and development teams on how to make applications highly available, reliable, and performant at global scale
• Partner with architecture team to ensure operability, measurability, and manageability are accounted for in business features and enablers
• Collaborate with product owners and managers to establish service level objectives for applications and agreed consequences if the objectives are not being met
• Collaborate with development team members to identify monitoring gaps, identify application performance improvement opportunities and assist with troubleshooting problems
• Drive the Root Cause Analysis of production issues and other failures within the product software, pipeline, or other DevOps support processes or technology
• Design, build, and champion automated solutions to optimize application/service/platform uptime with minimal human intervention
• Be available for an on-call rotation to participate in troubleshooting and communication efforts outside of normal business hours
• Create and implement standards and best practices, driving adoption across development teams and external vendors as applicable
• Perform other duties as assigned
• Conform with all company policies and procedures

Qualifications

What makes you a dream candidate?

Skills and Knowledge

• Strong experience in C# or Java (C# preferred)
• Experience with SQL
• Experience with Powershell

• Authority in defining, implementing, and evaluating Service Level Objectives (SLO) and Service Level Indicators (SLI), and associated consequences
• Expert in performing Root Cause Analysis and Problem Management
• Azure Experience (monitoring, networking, containerization, infrastructure)
• Containerization: Azure Kubernetes Service, Kubernetes (open source), Docker
• Metrics and Monitoring: Azure Application Insights, Azure Monitor
• Networking: Azure DNS, Virtual Networks, Azure API Manager, Azure Application Gateway, Akamai WAF/CDN
• Operating systems: Windows, Linux
• Help establish and maintain a culture of learning through the development and sharing of skills, knowledge, process and tools; combat traditional silos that create "us and them" environments

Experience and Education

• 5-7 years experience in software development and test automation required
• 5-7 years of cloud experience strongly preferred
• Bachelor's Degree in related field or equivalent work or military experience required
• Master's Degree in related field preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation: Competitive pay and bonus eligibility.

Work Life Balance: Flexible hybrid work environment.

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