Site Reliability Engineer IV - Remote

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Job Title

Site Reliability Engineer IV - Remote

Requisition Number

R6120 Site Reliability Engineer IV - Remote (Open)

Location

Glendale, Arizona

Additional Locations

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a(n) Site Reliability Engineer. Join us and support CSAA IG in achieving our goals.

Your Role:

The Site Reliability Engineer is responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning for multiple systems within the insurance applications production environments. They create a bridge between development and operations by applying a software engineering mindset to system administration topics and splitting their time between operations/on-call duties and developing system monitors, automation, and software that help increase site reliability and performance. They collaborate closely with product developers to ensure that the designed solution responds to non-functional requirements such as availability, performance, security, and maintainability. They also work with release engineers to ensure that the software delivery pipeline is as efficient as possible.

Your work: (Essential responsibilities)

• Performs production deployments with little oversight.
• Administer production application containers.
• Supports core batch processes and ETL integrations across numerous internal & external systems.
• Support various IT vendors and measure their performance and develop ops metrics by setting the threshold for critical application services using various tools like Power BI, New Relic, Splunk, Quantum Metrics, etc.
• Performs high-level triage of complex technical production incidents and performance issues.
• Creating and Evaluating Requests for Change (RFCs), the available resources, impact of change, and organizational readiness.
• Designs & Develops monitoring, application log analysis, automated alerts, Key Risk Indicator dashboards, system health reports and automated system recovery.
• Develops pre-emptive monitoring, application log analysis, automated alerts, Key Risk Indicator dashboards, system health reports and automated system recovery.
• Monitors applications and develops moderately complex queries and reports/dashboards to proactively identify issues impacting application performance & stability with little to no oversight.
• Develops automation in the support of deployment and self-healing capabilities.
• Participates in rotational on-call support for critical applications. May be called upon to manage incident response for priority #1 & #2 incidents
• Provides subject matter expertise to stakeholders (Business and IT) and reviews documentation of other analysts for completeness.
• Participates in Agile ceremonies in representation of technical dept artifacts. Assists with Product Ownership & Prioritization of tech backlogs.
• Participates in Disaster Recovery & Cyber Security exercise at the enterprise level.
• Participates in the remediation of critical vulnerabilities and security findings.
• Provision & reviews artifacts in support of internal and external audits.

What would make us excited about you?

• 8 + years system documentation experience and/or technical writing
• Bachelor's degree in related area (computer science, information systems or other related field) or an equivalent combination of education and experience.
• Knowledge of deployment automation tools - Jenkins, Chef, Ansible, Bamboo, etc.
• Experience in APM tools, preferably Quantum Metrics, NewRelic and Splunk is required. AWS Cloud Watch experience is desired.
• Knowledge of collaboration tools - Confluence, Jira, etc.
• Leadership skills including conviction and determination in resolving technical problems are required.
• General understanding of cloud-based technologies, cloud architecture, and cloud offerings.
• Proficiency with relational database queries, preferably Oracle PL/SQL language is required.
• Knowledge of advanced ITIL framework processes and best practices is required.
• Broad knowledge of enterprise-class infrastructure platforms and the technology to support them is strongly desired. (i.e. Cisco Network, Avaya VoIP, Call center & CTI solutions, Windows Servers, Linux Servers, Storage, etc.).
• Familiarity with any of the following insurance applications is Guidewire, EIS Group PolicyCore and BillingCore, Kofax, Fastlane, Smartcomm.
• Scripting and automation exposure and willingness to learn batch admin and engineering processes.
• Ability to create non-functional requirements and translate business requirements into non-functional requirements.
• Solid understanding of development, quality assurance and integration methodologies.
• Ability to trace given transactions through a complex system and document how systems and overlapping processes interact.
• Knowledge of deployment automation tools - Jenkins, Chef, Ansible, Bamboo, etc.
• Knowledge of collaboration tools - Confluence, Jira, etc.
• Leadership skills including conviction and determination in resolving technical problems are required.
• General understanding of cloud-based technologies, cloud architecture, and cloud offerings.
• General knowledge of the insurance industry (esp. auto and property) and CSAA product lines is strongly desired.
• Proficiency with relational database queries, preferably Oracle PL/SQL language is required.
• Knowledge of advanced ITIL framework processes and best practices is required.
• Broad knowledge of enterprise-class infrastructure platforms and the technology to support them is strongly desired. (i.e. Cisco Network, Avaya VoIP, Call center & CTI solutions, Windows Servers, Linux Servers, Storage, etc.).
• Familiarity with any of the following insurance applications is Guidewire, EIS Group PolicyCore and BillingCore, Kofax, Fastlane, Smartcomm.
• Scripting and automation exposure and willingness to learn batch admin and engineering processes.
• Ability to create non-functional requirements and translate business requirements into non-functional requirements.
• Solid understanding of development, quality assurance and integration methodologies.
• Ability to trace given transactions through a complex system and document how systems and overlapping processes interact.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $121,050- $134,500 However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full [salary range] [hourly rate range] for this position across all the states we hire in is $108,900-$161,600. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii, Alaska and California. California exception does not apply to existing CA employees.

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